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Introduction

Joining the IBM Technology Expert Labs teams means you'll have a career delivering world-class services for our clients. As the ultimate expert in IBM products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best—running and growing their business. Excellent onboarding and industry-leading learning culture will set you up for a positive impact, while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you apply passion to work that will positively impact the world around us.

Your role and responsibilities

As a Delivery Consultant, you will work closely with IBM clients and partners to design, deliver, and optimize IBM Technology solutions that align with your clients' goals. In this role, you will apply your technical expertise to ensure world-class delivery while leveraging your consultative skills such as problem-solving issue- / hypothesis-based methodologies, communication, and service orientation skills. As a member of IBM Technology Expert Labs,  a team that is client focused, courageous, pragmatic, and technical, you'll collaborate with clients to optimize and trailblaze new solutions that address real business challenges.  

If you are passionate about success with both your career and solving clients' business challenges, this role is for you. To help achieve this win-win outcome, a 'day-in-the-life' of this opportunity may include, but not be limited to… 

·       Solving Client Challenges Effectively: Understanding clients' main challenges and developing solutions that helps them reach true business value by working thru the phases of design, development integration, implementation, migration and product support with a sense of urgency .

·       Agile Planning and Execution: Creating and executing agile plans where you are responsible for installing and provisioning assets, testing, migrating to production, and day-two operations.

·       Technical Solution Workshops: Conducting and participating in technical solution workshops.

·       Building Effective Relationships: Developing successful relationships at all levels —from engineers to CxOs—with experience of navigating challenging debate to reach healthy resolutions. 

·       Self-Motivated Problem Solver: Demonstrating a natural bias towards self-motivation, curiosity, initiative in addition to navigating data and people to find answers and present solutions.


·       Collaboration and Communication: Strong collaboration and communication skills as you work across the client, partner, and IBM team.

Required education
Bachelor's Degree
Required technical and professional expertise

Required Skills:

  • Deep understanding of midrange storage systems (Dell EMC PowerStore, Unity, VNX, NetApp FAS, HPE Nimble, 3PAR), installation, configuration, maintenance of storage arrays, disk shelves, and related hardware, knowledge of storage protocols (FC, iSCSI, NFS, SMB), and familiarity with RAID levels.
  • Proficiency in storage management software (Unisphere, System Manager, CLIs), experience with storage provisioning, capacity planning, performance tuning, snapshot, replication, data migration, and understanding of storage monitoring and alerting tools.
  • Basic understanding of operating systems (Windows, Linux, VMware), virtualization concepts (VMware vSphere, Hyper-V), and storage integration with virtualized environments.
  • Strong analytical and problem-solving skills for diagnosing and resolving storage issues, root cause analysis, and experience with performance monitoring and capacity planning.
  • Basic understanding of networking concepts (TCP/IP, subnetting, VLANs), knowledge of Fibre Channel and iSCSI networking.
  • Ability to create clear documentation, excellent communication skills, and ability to work in a team.


Preferred technical and professional experience

Preferred Skills:

  • Experience with scripting (PowerShell, Python, Bash) for automation, and knowledge of IaC tools (Ansible, Terraform).
  • Familiarity with cloud storage and integration with on-premises, experience with AWS, Azure, GCP, and hybrid cloud solutions.
  • Advanced knowledge of storage performance tuning, and experience with performance analysis tools.
  • In-depth knowledge of data protection and disaster recovery, experience with backup/recovery software (Veeam, Commvault), and business continuity planning.
  • Relevant storage certifications (Dell EMC Proven Professional, NetApp NCDA/NCIE, HPE ASE).
  • Understanding of storage security, encryption, and access control.
  • Understanding of storage interaction with Databases (SQL, Oracle).
  • Experience with Brocade or Cisco SAN fabric switches.

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


OTHER RELEVANT JOB DETAILS

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.