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Introduction

Joining the IBM Technology Expert Labs teams means you will have a career delivering world-class services for our clients. As the ultimate expert in IBM products, you will bring together all the necessary technology and services to help customers adopt IBM software to solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best — running and growing their business.Excellent onboarding and industry-leading learning culture will set you up for a positive impact, while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators — always willing to help and be helped — as you apply passion to work that will positively impact the world around us.

Your role and responsibilities
As an IBM B2B Integration (Sterling Data Exchange) Delivery Architect, you would be responsible for the below: 
  • Be a trusted advisor to the customer and guide them through the journey
  • Review and understand the customer as-is situation, pain points and specific needs/ requirements
  • Provide best-in-class solutions and subject matter expert (SME) assistance 
  • Guide and implement strategy to transform customer business needs into a technically viable solution
  • Implement solutions within defined architectural guardrails, principles and framework
  • Work on Installation, Configurations and Customization of the solution
  • Support validation and deployment (On-premise or Cloud or Hybrid)
  • Analyze and resolve issues - working with Product Support, if needed
  • Assist with upgrades, migrations, health checks, performance testing and tuning activities
  • Develop the breadth and depth of expertise around SDE portfolio. Keep abreast of changes in roadmap, documentation, new roll outs, features
  • Help achieve Client Satisfaction and Customer Success measured via Quality of outcomes, Engagement, Client feedback and NPS
  • Be the central point of connect across various teams working on the solution
  • Act as a mentor to junior engineers and guide them on IBM B2Bi technology
As an experienced practitioner, you would be required to continuously learn and upgrade your skillset and apply your strong product/ domain/ solution/ technical/ consulting expertise with IBM Sterling B2B Integration (B2Bi) and Managed File Transfer (MFT) suite of offerings, to help customers worldwide - during solution definition, design, install and configuration, custom implementation, validation, go-live, warranty phases as well as support enablement, proof of concepts (pre-sales) and critical situations.
Required education
Bachelor's Degree
Required technical and professional expertise
# 5 to 8 years of strong hands-on experience using IBM Sterling B2B Integration and Managed File Transfer products and solutions:
  • IBM Sterling B2B Integrator (B2BI)
  • IBM Sterling File Gateway (SFG)
  • IBM Sterling Secure Proxy (SSP)
  • IBM Sterling External Authentication Server (SEAS)
  • IBM Sterling Control Center Monitor (ICC/ CCM)
# Readiness and experience playing remote and/ or customer-facing SME roles within and outside India
# Experience supporting global delivery across multiple timezones with a strong customer success mindset and focus # Solution, Consulting and Domain skills
  • Strong Map and Business Process development
  • Experience with Requirements Analysis, Design, Implementation, Validation/Testing, Go-live, Post go-live assistance
  • Experience with Upgrades and Migrations, Deployments (on-premise or cloud, containerized)
  • Experience with Agile delivery practices and tools
  • Hands-on experience with Installation and Configuration, Environment setup, application of ifixes
  • Experience with engaging Product Support/ Engineering for raising and resolving product related issues
  • Ability to work independently as an SME, or under the guidance of Architect/Lead or any other IBM SME if assigned.

# Technology and Domain Expertise

  • Programming familiarity: Java, XML, XSLT, XPath, JSON, JavaScript, REST APIs
  • Operating Systems: Linux/RHEL, Unix, Windows & Scripting
  • Databases: DB2, SQL Server, Oracle
  • EDI Standards: X12, EDIFACT, ODETTE, SWIFT, HIPPA etc in Financial Services, Healthcare etc domains
  • Communication protocols (FTP/SFTP/AS2 etc)
  • Certificates & Encryption (PGP)
# General skills
  • Excellent analytical, problem solving, articulation, client-handling skills coupled with project/ team leading abilities
  • Good communication skills - being proactive about weekly status, update on issues or defects
  • Prepare and provide client presentations including demos as per project requirement
  • Possess innovative and growth mindset. Keen to explore, learn new things and share/apply them to solve problemsWorks well with team.
Preferred technical and professional experience
# Knowledge of below IBM Sterling Data Exchange products:
  • IBM Sterling Connect:Direct (CD) - Secure+, WebServices
  • IBM Sterling Control Center Director (CCD)
  • IBM Sterling Global Mailbox (GM)
  • IBM Sterling Partner Engagement Manager (PEM)
  • IBM Transformation Extender/ Advanced (ITX/ ITXA)
# Knowledge and familiarity with:
  • Cloud (AWS/Azure/GCP/OCI/IBM Cloud/Rancher etc)
  • Containerization (Docker, Kubernetes)
  • DevOps and CI/CD toolchain (Ansible, Azure DevOps, Chef)
  • Automated deployments on Cloud and Containers
  • AI-ML, Generative AI (LLM) and Python
  • Open Source Software/ tools
  • z/OS deployments

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


OTHER RELEVANT JOB DETAILS

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