Being responsible for the processing of analytical operations support services for various areas of the Client. In all related tasks seek to achieve the agreed business objectives. Ensuring the delivery of a high quality service focused on the quality parameters defined by our client, with the aim of satisfying the end customer. Proposing and implementing changes to procedures and controls. Operate the requested services with quality and make the best delivery in the agreed time on the processes associated with their duties and the overall objectives of the team.
You can work on account opening processes or analyze customer complaints in the banking sector.
Have an analytical profile to pay attention to details and patterns, show logical and observant thinking to identify points for improvement and development. Good written and spoken communication skills for interfacing with clients. Know how to work as part of a team, seeking a dynamic of cooperation and collaboration.
Graduates or undergraduates in areas such as: Administration, Law, Technology or Engineering and related areas.
Apply communication and organizational skills: communicate effectively and clearly in a multicultural environment. Work to meet deadlines, using organizational skills. Apply knowledge of the client's administrative processes to the delivery of services. Know the Service Level Agreement, measurements, reports, credits and penalties and internal organizational policies and standards applicable to the development of customer support processes.
Apply practical knowledge of the client's administrative strategies to adapt existing internal policies, procedures and results to meet changing client requirements, market conditions or IBM's continuous process improvements.