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Introduction


The Application Integration department are looking for a highly skilled and motivated senior Software Developer to join our IBM App Connect Enterprise (IBM ACE) L3 team. IBM ACE provides capabilities to build integration flows needed to support diverse integration requirements through a set of connectors to a range of data sources, including packaged applications, files, mobile devices, messaging systems, and databases. A benefit of using IBM ACE is that the tool enables existing applications for Web Services without costly legacy application rewrites. IBM ACE avoids the point-to-point strain on development resources by connecting any application or service over multiple protocols, including SOAP, HTTP and JMS. Modern secure authentication mechanisms, including the ability to perform actions on behalf of masquerading or delegate users, through MQ, HTTP and SOAP nodes are supported such as LDAP, X-AUTH, O-AUTH, and two-way SSL. 

 

Your role and responsibilities


We are a dynamic team working on Application Integration and Hybrid Cloud Domain, and as a Developer/L3 Engineer, you will be responsible for providing advanced technical support, troubleshooting complex issues, and guiding support engineers in solving escalated problems. This position requires strong technical knowledge, problem-solving skills, and the ability to collaborate with cross-functional teams.


Key Responsibilities:
  • Provide expert-level product support for IBM customers across the globe
  • Troubleshoot, diagnose, and resolve escalated technical issues from customers, providing technical leadership with more complex and/or escalated customer situations
  • Perform root cause analysis and implement long-term solutions for recurring issues.
  • Develop and maintain technical documentation, processes, and troubleshooting guides.
  • Collaborate with multiple Development squads, SRE, and Support Engineer teams to resolve complex technical issues.
  • Provide mentoring and training to support engineers (L2).
  • Act as a subject matter expert for specific technologies or systems related to the product.


Required education
None
Preferred education
None
Required technical and professional expertise


  • Demonstrated experience in an Software Engineering / Development or technical support role
  • Experience providing technical leadership
  • Experience with troubleshooting software, and network issues.
  • Hands on coding experience with C/C++, Java, NodeJS
  • Proficiency SQL, Linux, Kubernetes, OpenShift
  • Good Operating System fundamentals (Linux / AIX)
  • Strong analytical and problem-solving skills.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Excellent communication skills to interact with stakeholders and report on technical issues clearly.

 

Preferred technical and professional experience


  • Strong knowledge of Integration technologies, cloud computing, Software Development methodologies
  • Knowledge on IBM Integration technology (MQ, IIB, ACE) is an advantage
  • Knowledge of Agile methodology
  • Prior experience in a customer-facing role.

 

ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.