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Introduction

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

IBM is looking for a Salesforce Analyst with relevant experience to analyze business requirements, configure the platform and support continuous improvement. The professional will be responsible for translating stakeholder needs into efficient Salesforce solutions, ensuring the quality of deliveries and alignment with market best practices.

Responsibilities:
    - Business Requirements Analysis: Work directly with stakeholders to understand business processes and translate requirements into Salesforce solutions, such as object customizations, workflows and reports.
    - Functional Documentation: Prepare detailed documents, such as use cases, process flows and functional requirements, guiding the development team and ensuring that deliveries meet business expectations.
    - Basic Configuration and Customization: Configuring the Salesforce platform (Sales Cloud), creating and adjusting objects, custom fields, flows, reports and dashboards, according to business needs, without necessarily involving advanced programming.
    - Testing and Validation: Assisting in the execution of tests to validate that implemented solutions meet requirements, including manual testing and collaboration with the QA team to ensure flawless deliveries.
       - Support and Continuous Improvement: Provide post-implementation support, identify opportunities for improvement and optimize processes in Salesforce, enabling the team to make the most of the platform's functionalities.

Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise

 - Relevant experience in analyzing requirements and configuring Salesforce (Sales Cloud).
    - Ability to document processes and functional requirements.
    - Knowledge of customizing objects, fields, flows, reports and dashboards.
    - Experience in manual testing and collaboration with QA teams.
    - Analytical skills, clear communication and proactivity.

Preferred technical and professional experience

    - Basic knowledge of Omnscript, Data Raptor and VIP.
    - Salesforce certification (Administrator, Sales Cloud Consultant).
    - Experience with agile methodologies (Scrum, Kanban).

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


OTHER RELEVANT JOB DETAILS

All our positions are eligible for people with disabilities PwD or rehabilitated.