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IBM Cloud Paid Support is a service offered by IBM Cloud that provides clients with access to advanced or premium support for their cloud solutions. The service aims to create a high-value client experience by including paid support in all IBM Cloud deals. Clients with paid support show greater satisfaction with their IBM Cloud experience, leading to higher cloud consumption.

 

As an IBM Cloud Paid Support Transaction pricer, you will be part of a small, efficient team that aims to enhance client experiences as well as drive programs to maximize revenue returns.

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IBM Cloud Paid Support Transaction pricing

  • Support Geography Transaction pricers on special bids and provide pricing approval when the special bid exceeds the transaction pricer's delegation level
    • Note, "supporting" a bid price is not the same as "approving" a bid price. SW Pricing 'approves' a bid when the price is within SW Unit pricing delegation.
    • *Delegations are levels of discounting up to which various roles can approve a discount without a higher-level approver
    • *Special bids are price requests from sales that are outside of their delegation and must be submitted for exception approval
    • Brand pricing also responsible for reviewing/approving terms and conditions
  • Factors in approving a bid include deal size, optimal pricing, Sales exec/OM support, profitability
  • Distributed and FCT bids reviewed/approved via SQO, IBM Quoting, CPQ, or email,
  • Understanding the profitability of Support via PTI calculations
  • Maintain the checkfile so that any special delegations and royalties are captured and published (widely used file by geo pricing and sales)
  • Knowledge of process and procedures related to credit, concessions, cancel/rebill
  • Work with Paid Support OM and Sales to create pricing plays (pre-approved discounting offers)
  • Key contact points: Geo Pricing, Sales, Dealmakers, OM, Accounting, Legal, Q2C
  • Responsible for developing and curating knowledge, making it readily available for reuse by customers and internal users
  • General knowledge and navigation of IMS, ServiceNow, CPQ, SAP CPQ, DSW, Cognos
  • Ability to investigate accounts that are inaccurate in multiple systems
  • Negotiate and compose pricing approvals via email for discount requests
  • Provide Seller support in calls, emails, and bids
  • Eagerness to hone current skillsets and develop new skills to grow the products

·       Validate support entitlement is properly applied and terminated

·       Ensure that usage is property being metered and support is properly being calculated for billing and burned down

·       Check and fix entitlement issues across 4 disparate systems

·       Educate sellers, CSM, and support staff on how support entitlement and billing work across different account types

·       Educate sales on ordering constraints: minimum quantities/commits, auto-renewals, ramps, overages, true-ups, etc.

·       Monitor and check invoicing and ensure proper revenue flow.

·       Correlate and acquire usage data to allow variable list pricing charging for PayGo/SLIC accounts

·       Evaluate ticket volumes, usage volumes, BOMs, etc. to understand how to price and discount (some of this is for existing accounts)

·       Understand client business structure and needs to recommend the best account and billing type (e.g. enterprise, ESP, subscription, PayGo)

·       Consulting and coordinating TAM delivery leadership in staffing and special TAM requirements (like language or country requirements)

·       Capture and monitor support sales and renewal pipeline.  We contact sellers for all Premium Accounts that are about to renew or expire that are not in the pipeline

·       For Premium ESP deals, track remaining usage and ensure that true ups are correct and being properly billed

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Zahtevana izobrazba
Brez
Zaželena izobrazba
Brez
Zahtevano strokovno in tehnično znanje
  • Ability to investigate accounts that are inaccurate in multiple systems
  • Negotiate and compose pricing approvals via email for discount requests
  • Provide Seller support in calls, emails, and bids
  • Eagerness to hone current skillsets and develop new skills to grow the products

·       Validate support entitlement is properly applied and terminated

·       Ensure that usage is property being metered and support is properly being calculated for billing and burned down

·       Check and fix entitlement issues across 4 disparate systems

·       Educate sellers, CSM, and support staff on how support entitlement and billing work across different account types

·       Educate sales on ordering constraints: minimum quantities/commits, auto-renewals, ramps, overages, true-ups, etc.

·       Monitor and check invoicing and ensure proper revenue flow.

·       Correlate and acquire usage data to allow variable list pricing charging for PayGo/SLIC accounts

·       Evaluate ticket volumes, usage volumes, BOMs, etc. to understand how to price and discount (some of this is for existing accounts)

Zaželeno strokovno in tehnično znanje
  • Ability to investigate accounts that are inaccurate in multiple systems
  • Negotiate and compose pricing approvals via email for discount requests
  • Provide Seller support in calls, emails, and bids
  • Eagerness to hone current skillsets and develop new skills to grow the products

·       Validate support entitlement is properly applied and terminated

·       Ensure that usage is property being metered and support is properly being calculated for billing and burned down

·       Check and fix entitlement issues across 4 disparate systems

·       Educate sellers, CSM, and support staff on how support entitlement and billing work across different account types

·       Educate sales on ordering constraints: minimum quantities/commits, auto-renewals, ramps, overages, true-ups, etc.

·       Monitor and check invoicing and ensure proper revenue flow.

·       Correlate and acquire usage data to allow variable list pricing charging for PayGo/SLIC accounts

·       Evaluate ticket volumes, usage volumes, BOMs, etc. to understand how to price and discount (some of this is for existing accounts)

O poslovni enoti

IBM Systems pomaga vodilnim v IT razmišljati drugače o svoji infrastrukturi. IBM ovi strežniki in shramba niso več neživi – lahko razumejo, razmišljajo in se učijo, tako da lahko naše stranke uvajajo inovacije, hkrati pa se izognejo težavam z IT. Naši sistemi poganjajo najpomembnejše svetovne industrije in naše stranke so arhitekti prihodnosti.Pridružite se nam in pomagajte zgraditi naš vrhunski tehnološki portfelj, zasnovan za kognitivno poslovanje in optimiziran za računalništvo v oblaku.

Življenje v IBM-u

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

O IBM-u

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Podrobnosti o drugem ustreznem delovnem mestu

For additional information about location requirements, please discuss with the recruiter following submission of your application.