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Uvod

We are seeking a detail-oriented Business Systems Analyst (BSA) to support Merchandise Financial Planning (MFP) and other demand planning capabilities on the o9 platform. The role focuses on incident management, data analysis, documentation, and user support to ensure smooth operations and effective use of the platform.

Vaša vloga in odgovornosti

1.       Incident Management & Production Support

  • Triage and troubleshoot incidents related to MFP and demand planning functionalities.
  • Coordinate resolution with o9 Customer Service, engineers, users, and product managers.
  • Ensure timely communication of issue status and resolution outcomes.
  • Track operational metrics and identify opportunities for service improvements.

2.       Data Analysis and Reporting:

  • Perform data analysis and validation to ensure data integrity within the o9 platform.
  • Generate reports and insights to support planning processes and decision-making.
  • Collaborate with data engineers to address data discrepancies and optimize data flow.

3.       Documentation:

  • Assist in documenting functional specifications, resolution steps, and knowledge articles.
  • Maintain clear and comprehensive documentation for cross-functional team use.
  • Contribute to building a knowledge base to streamline future issue resolution.

4.       User Acceptance Testing (UAT) and Training:

 

  • Support UAT processes by assisting with test planning, execution, and validation.
  • Develop and deliver training materials to users, ensuring successful adoption of new functionalities or processes.
  • Act as a subject matter expert to guide users on platform capabilities.
Zahtevana izobrazba
Diploma prve stopnje
Zahtevano strokovno in tehnično znanje

 

  • Bachelor’s degree in Business, Information Systems, Supply Chain, or related field.
  • 3+ years of experience as a Business Systems Analyst or similar role, preferably in supply chain or planning functions.
  • Strong analytical skills with the ability to interpret and validate complex data sets.
  • Excellent problem-solving skills and attention to detail.
  • Strong written and verbal communication skills, with the ability to document and explain technical concepts clearly.
Zaželeno strokovno in tehnično znanje

Hiring manager and Recruiter should collaborate to create the relevant verbiage.

O poslovni enoti

IBM Consulting je IBM-ov oddelek za svetovanje in globalne strokovne storitve z vodilnimi zmogljivostmi na področju poslovne in tehnološke transformacije. Z bogatim strokovnim znanjem in izkušnjami v številnih panogah nudimo storitve na področju strategij, izkušenj, tehnologij in poslovanja številnim najbolj inovativnim in uspešnim podjetjem na svetu. Naši zaposleni so osredotočeni na pospeševanje poslovanja naših strank, ki temelji na moči sodelovanja. Verjamemo v moč tehnologije, ki se odgovorno uporablja za pomoč ljudem, partnerjem in planetu.

Življenje v IBM-u

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

O IBM-u

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Podrobnosti o drugem ustreznem delovnem mestu

For additional information about location requirements, please discuss with the recruiter following submission of your application.