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Introdução

We're seeking an experienced Technical Engineer to join our Customer-Facing Team, where you'll play a crucial role in ensuring the success of our customers planning or utilizing business automation solutions build using IBM Business Automation products that harness the power of AI. As a Technical Engineer, you'll collaborate with cross-functional teams to design, develop, and deploy products that meet the evolving needs of our customers.

Sua Função e suas Responsabilidades

**Key Responsibilities:**

* Develop and maintain technical documentation for business automation
solutions, including product best practices and implementation guides.
* Collaborate with the Product Development Team to design and implement
AI-powered features and functionalities in our products.
* Work closely with the Customer Success Team to understand customer pain points, provide technical guidance, and ensure seamless onboarding and support of our products.
* Develop and maintain relationships with key stakeholders, including
customers, partners, and internal teams.
* Identify opportunities for product improvement and technical optimization through data analysis and feedback from customers and internal sources.
* Host technical enablement events and focused workshops, both face-to-face and virtual, aimed at enabling business partners and customers expose the value of IBM Business Automation products and solutions to our customers’ business.

Formação requerida
Bacharelado
Formação preferencial
Mestrado
Experiência Profissional e Técnica Requerida

**Requirements:**

* Experience with business automation platforms, such as workflow engines,
integration tools, or orchestration software.
* Familiarity with cloud-based technologies, including IBM, AWS, Azure, or
Google Cloud Platform.
* Excellent problem-solving skills, with the ability to think critically
and creatively.
* Strong presentation skills with ability to present complex technical
concepts to c-suite and technical engineers alike
* Strong expertise in one or more programming languages (e.g. Python,
Java, JavaScript)
* Strong understanding of data structures, algorithms, and software design
patterns.

Experiência Profissional e Técnica Preferencial

**Preferred Expertise:**

* Experience with IBM Business Automation software (e.g. Business Automation Workflow, Automation Decision Services, Enterprise Content Management) and orchestration tools (e.g. watsonx Orchestrate)
* Experience with containerization (e.g. Docker) and orchestration tools
(e.g. RedHat Openshift or Kubernetes).
* Experience in AI, Machine Learning, or related fields

Sobre a Unidade de Negócios

Do aprendizado de máquina à IA generativa, o software IBM injeta inteligência nas principais operações de negócios para tornar as empresas mais responsivas, produtivas e resilientes. O software IBM ajuda os clientes a colocar a IA em ação para agregar valor real, de forma rápida e segura, à mão de obra digital, automação de TI, modernização de aplicação, segurança e sustentabilidade. Para isso, a capacidade de usar todos os dados é fundamental, porque a IA somente será boa se os dados que a alimentam também forem. Na maioria das empresas há dados locais, dados espalhados por diversas nuvens, dados em data centers privados e na borda. A plataforma de dados e IA da IBM escala e acelera o impacto da IA com dados confiáveis, além de fornecer recursos de ponta para treinar, ajustar e implementar a IA nos negócios. A plataforma de nuvem híbrida da IBM é uma das abordagens mais abrangentes e consistentes ao desenvolvimento, segurança e operações em ambientes híbridos, atuando como uma base flexível que utiliza os dados, onde quer que estejam, para estender amplamente a IA sobre os negócios.

SEU LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

Sobre a IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Outros detalhes relevantes do cargo

For additional information about location requirements, please discuss with the recruiter following submission of your application.