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Introdução

A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions.

Seeking new possibilities and always staying curious, we are a team dedicated to creating the world’s leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.

IBM’s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.

Sua Função e suas Responsabilidades

As a  Technical support Engineer, hybrid cloud, You will utilize your passion for helping others to ensure that our Users and Enterprises are successful in their use of DataStax products and solutions. This is a continuous learning and teaching role where you will develop and share your knowledge of troubleshooting, configuration, and exciting new technologies inclusive of and complementary to Apache Cassandra, DataStax Enterprise, and Astra. 

 

 What You'll Do: 

 

 ●     Research, reproduce, troubleshoot, and solve highly challenging technical issues for our enterprise customers on various product offerings, including NoSQL DBs, SaaS and GenAI. 

 

 ●     Provide thoughtful direction and support for technical inquiries, ensuring customer issues are resolved as expediently as possible. 

 

 ●     Diagnose and reproduce customer-reported issues and accurately log them in JIRA. 

 

 ●     Participate in an on-call rotation for after-hours, holiday, and weekend support coverage. 

 

 ●     Document known solutions to the internal and external knowledge base 

  *  Collaborate and contribute to the development and improvement of Support Team infrastructure tools and processes.

 

Formação requerida
Bacharelado
Formação preferencial
Mestrado
Experiência Profissional e Técnica Requerida

 

●     Over 4+ years of proven experience supporting large enterprise customers in customer-facing roles such as support engineer, application developer, database administrator, or Site Reliability Engineer (SRE). 

 

 ●     Strong understanding of Java, Python, and/or Go, including the ability to read error codes, debug, and troubleshoot issues by diving into application code. 

 

 ●     Expert-level Linux skills, encompassing command-line navigation, diagnostic tools, and the ability to identify and resolve hardware or Linux environment bottlenecks, along with best practices for optimization. 

 

 ●     Deep networking skills, including the ability to effectively troubleshoot network issues and proficiency with relevant diagnostic tools. 

 

 ●     Exceptional verbal and written communication skills. 

 

 ●     Collaborative and self-motivated, with the ability to multi-task effectively and thrive during high-pressure situations. 

 

 ●       Experience with Support Ticketing Systems. 

 

 ●       Experience supporting Kubernetes-based distributed applications, or an understanding of Kubernetes fundamentals 

 

 ●     Experience with Java Virtual Machine (JVM) tuning , knowing its lifecycle and troubleshooting. 

 

 ●     Proficiency with cloud monitoring tools AWS/GCP or Azure, including setting up networking and Access Control Lists (ACLs). 

 

 ●       Experience in designing and optimizing highly available systems, including knowledge of how resource distribution across logical nodes and infrastructure components—both on-premise and in cloud environments—impacts service resilience and uptime.

Experiência Profissional e Técnica Preferencial

●     Basic understanding of Kubernetes and its core components as they relate to managing containerized applications, including familiarity with reviewing logs for troubleshooting, monitoring service health, and understanding basic networking concepts within Kubernetes clusters. Exposure to supporting distributed database systems in such environments is a plus. 

 

 ●     Experience with Apache Cassandra™ or DataStax Enterprise. 

 

 ●     Experience with and knowledge of monitoring technologies such as Prometheus and Grafana. 

 

 ●     Experience supporting Apache Pulsar, Apache Kafka, or similar messaging/streaming technologies.

Sobre a Unidade de Negócios

Do aprendizado de máquina à IA generativa, o software IBM injeta inteligência nas principais operações de negócios para tornar as empresas mais responsivas, produtivas e resilientes. O software IBM ajuda os clientes a colocar a IA em ação para agregar valor real, de forma rápida e segura, à mão de obra digital, automação de TI, modernização de aplicação, segurança e sustentabilidade. Para isso, a capacidade de usar todos os dados é fundamental, porque a IA somente será boa se os dados que a alimentam também forem. Na maioria das empresas há dados locais, dados espalhados por diversas nuvens, dados em data centers privados e na borda. A plataforma de dados e IA da IBM escala e acelera o impacto da IA com dados confiáveis, além de fornecer recursos de ponta para treinar, ajustar e implementar a IA nos negócios. A plataforma de nuvem híbrida da IBM é uma das abordagens mais abrangentes e consistentes ao desenvolvimento, segurança e operações em ambientes híbridos, atuando como uma base flexível que utiliza os dados, onde quer que estejam, para estender amplamente a IA sobre os negócios.

SEU LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

Sobre a IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.


Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. 


At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Outros detalhes relevantes do cargo

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.