A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey.
Serve as Trusted Advisor: You will act as a trusted advisor to aligned accounts, technical teams, and business stakeholders throughout the customer lifecycle.
Exhibit Strong Communication Skills: You will influence decisions through effective presentations, demos, technical engagements, and workshops, showcasing your strong communication skills.
Understand the Customer’s Journey: You will guide customers through a value realization journey aligned to their strategic priorities, designing technical and business-focused solutions that drive adoption and growth.
Prove Business Value: You will demonstrate the business value of HashiCorp solutions in solving the customer’s business problems and driving their target outcomes.
Contribute to Customer Success: You will regularly participate in activities such as customer QBRs, cadence calls, customer office hours, and advanced roadmap sessions.
Drive Expansion and Adoption: You will seek to drive expansion within current product lines and promote the adoption of multi-product integrated solutions.
Partner with Cross-Functional Teams: You will collaborate with teams such as Solutions Architecture, Customer Success, Professional Services, Product Management, and Engineering to ensure success throughout the customer journey.
Provide Authoritative Guidance: You will offer authoritative guidance on DevOps concepts, leveraging your strong skills in infrastructure architecture, cloud, IT operations, security, and development technologies and processes.
Maintain Technology Expertise: You will establish and maintain a deep understanding of the HashiCorp portfolio, the partner ecosystem, and the competitive landscape.
Experience: 5+ years in a Technical Pre-Sales or Sales Engineering role, or equivalent experience - practitioners are appreciated as well.
Technical Expertise: Proficiency in understanding concepts and technologies in DevOps, IT operations, security, cloud, microservices, containers, and scheduling platforms.
Customer Engagement: Proven experience with implementing software products or solutions in large and dynamic enterprise companies.
Communication Skills: Excellent verbal and written communication skills, with the ability to effectively convey complex technical concepts to diverse audiences.
Problem-Solving Skills: Demonstrated ability to analyze complex technical problems and develop innovative solutions.
Collaboration: Experience working well in a highly dynamic team environment that focuses on providing above industry standard customer service. Proven ability to work cross-functionally with teams such as Product Management, Engineering, and Customer Success.
Travel: Ability to travel as needed, with domestic and occasional international travel required.
Knowledge of HashiCorp Tools: Knowledge of, and experience with, any of the tools in the HashiCorp portfolio.
Technical Certifications: Relevant technical certifications (e.g., AWS, Azure, Google Cloud, DevOps) are a plus.
Education: Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience.