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Introdução

As a Customer Success Manager, you will apply your product knowledge and technical skills to build and scale on cloud adoption, expansion, and renewal assets for the portfolio of IBM Cloud. The CSM ultimate responsibility is to help customers achieve business value from their software and services investments by applying technical knowledge to help clients make use of purchased entitlements.

Sua Função e suas Responsabilidades


  • Demonstrate a history of success as a product and/or technical expert in the portfolio you are applying for.
  • Have a deeply understand customer business and technology needs to make the adoption assets real and relevant.
  • Put actions in place to drive adoption, growth, and retention of clients within your territory.
  • Provide constant product feedback for improved quality and experience of the growth offerings.
  • Understand the post sales adoption phase with evidence of delivering solutions into production.
  • Serve and seen as a trusted technical expert by customers, communities, and other IBM colleagues.
  • Have a proven track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions.
  • Have handled difficult customers or situations and can demonstrate resolutions.
  • Put willingness at practice taking initiative and tackling things on your own.
  • Ability to navigate data and people to find answers.
  • Execute customer success plan to drive adoption and expansion post-deployment.
Formação requerida
Bacharelado
Formação preferencial
Bacharelado
Experiência Profissional e Técnica Requerida
  • Proved experience in the area of customer success or adjacent.
  • Technical understanding and hands-on experience with cloud computing related portfolio / product area.
  • Experience working with cloud computing technologies in the areas of IaaS and PaaS
  • Ability to demonstrate customers “how to use” cloud related functionalities to accelerate usage and expansion.
  • Build long-term success planning demonstrating clear steps to be taken to achieve expansion.
  • Analytical mindset and problem-solving skills
  • Strong skills in the areas of relationship building and executive communications.
  • Team collaboration and empathy
Experiência Profissional e Técnica Preferencial
  • Software implementation and enterprise level
  • Experience with professional services and/or working in post-sales with Technical Sales.
  • Experience working with Red Hat OpenShift, VMWare, SAP and Hybrid Cloud.
  • Experience working in B2B Enterprise Software and SaaS.

Sobre a Unidade de Negócios

Alimentada por tecnologias cognitivas, mais de 150 ofertas de SaaS e insights em tempo real, a equipe da Global Markets oferece conhecimento integrado para ajudar nossos clientes a tomarem as melhores decisões e fornecerem inovação à medida que eles se envolvem com seus clientes, parceiros e fornecedores. Junte-se a nós para continuar impulsionando a inovação com o portfólio mais abrangente para empresas de todos os setores.

SEU LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

Sobre a IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Outros detalhes relevantes do cargo

IBM Argentina S.R.L. can only request the information strictly necessary for the performance of the work that is offered (Law 6471, CABA)