Pular para o conteúdo
Introdução

Enterprise asset management systems (EAMs) are a component of asset lifecycle management strategy that combines asset management software, systems and services to lengthen asset lifespan and increase productivity. IBM has different asset management offerings to cater different customer requirement. We are a global support team handling many WW customers using IBM enterprise asset management software. The Support Solution Architect role will be working towards building a robust support system for the organization with primary focus on customer excellence and improve KPIs.

Sua Função e suas Responsabilidades

As a Support Solution Architect you will be responsible for technically leading the support team of Asset Life Cycle Management Suite of products - Maximo, MAS, TRIRIGA and Maximo Renewables. Your primary responsibilities include:

 

1. Driving mission critical customer deliverables such as product migration, upgrade, application modernization, containerization and resolution of business critical issues.

2. Requirement analysis and transformation of key customer requirement into solution.

3. Strategize methodologies to enhance support team performance and deliverables by using state of art tools and technology.

4. Streamlining support processes and introduce best practices to improve customer support efficiency.

5. Responsible for key stakeholder and executive communication for escalations.

6. Build a technically competent support team and ensure the team is adapting to evolving technologies.

7. Drive innovation and work toward building reusable assets that contributes to enhancing productivity.

Formação requerida
Bacharelado
Experiência Profissional e Técnica Requerida

1. Experience is handling customer escalation, stakeholder management and executive communication.

2. Strong knowledge is Java based enterprise application design and implementation.

3. Experience in working with multi-tier architecture. Sound knowledge with front-end and back-end systems.

4. Deep troubleshooting skills in core technologies such as Java, Database, Networking, Containers, Container Platforms, Application Servers and Messaging.

5. Expertise in code debugging and log analysis such as thread dumps, heap dumps, network tracing and et cetera.

6. Familiarity with support processes and tools such as Salesforce, Git and Jira.

Experiência Profissional e Técnica Preferencial

1. Experience in working in IBM Asset Lifecycle Management suite of products.

2. Hands on with performance troubleshooting/benchmarking.

3. Good understanding of CI/CD pipelines and Devops

4. At least 15 years of Industry experience is handling customer escalation, stakeholder management and executive communication

5. Publications and content development.

Sobre a Unidade de Negócios

Do aprendizado de máquina à IA generativa, o software IBM injeta inteligência nas principais operações de negócios para tornar as empresas mais responsivas, produtivas e resilientes. O software IBM ajuda os clientes a colocar a IA em ação para agregar valor real, de forma rápida e segura, à mão de obra digital, automação de TI, modernização de aplicação, segurança e sustentabilidade. Para isso, a capacidade de usar todos os dados é fundamental, porque a IA somente será boa se os dados que a alimentam também forem. Na maioria das empresas há dados locais, dados espalhados por diversas nuvens, dados em data centers privados e na borda. A plataforma de dados e IA da IBM escala e acelera o impacto da IA com dados confiáveis, além de fornecer recursos de ponta para treinar, ajustar e implementar a IA nos negócios. A plataforma de nuvem híbrida da IBM é uma das abordagens mais abrangentes e consistentes ao desenvolvimento, segurança e operações em ambientes híbridos, atuando como uma base flexível que utiliza os dados, onde quer que estejam, para estender amplamente a IA sobre os negócios.

SEU LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

Sobre a IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Outros detalhes relevantes do cargo

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.