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Introdução

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Sua Função e suas Responsabilidades

 

• Prepare monthly cash collection forecast
• Work with client in setting monthly collection targets • Defineprioritizationtacticsoftheteam
• Monitordailyperformanceoftheteamagainsttarget • Represent the team in client or interlock meetings
• Manage stakeholders’ requirements or expectations • Assist the Operations Manager in ensuring: 

a. Continuous improvement plans are in place
b. Compliance with SLA’s and Key Measurement targets
c. Business controls are in place
d. BCP readiness
e. Seat Utilization target is met
f. CompliancetoallCenter-relateddeliverablessuchasusageandanalysisofTVC,ILC,CItargets,Business 

Controls, ASODs, DTPs, etc.
• Provide issue resolution to team members for escalated issues
• Build capability of the team: ensure proper on-boarding of new hires, building the skill sets of team members, periodically do Checkpoint and conduct people development (e.g. coaching) activities
• Provide explanations on monthly collection performance every month-end.
• Review and approve Desktop procedure (DTP) 

Back-up resource for the OTC Collections and Cash App Practitioners 

Formação requerida
Bacharelado
Formação preferencial
Bacharelado
Experiência Profissional e Técnica Requerida

 

• Excellent communication skills (both written and oral) as well as interpersonal and relationship building skills. • Must possess a strong leadership ability and organizational commitment
• Adept in using at least MS Excel, MS Word, and MS PowerPoint.
• Highly organized, analytical, results-oriented and is keen on details. 

• Has high level of maturity and sense of responsibility
• Has the ability to collaborate with others
• Highly motivated and proactive and unquestionable integrity 

Sobre a Unidade de Negócios

A IBM Consulting é a empresa de consultoria e serviços profissionais globais da IBM, com recursos de transformação de negócios e tecnologia líderes de mercado em. Com profundo conhecimento em muitas indústrias, oferecemos estratégia, experiência, tecnologia e serviços operacionais a muitas das empresas mais inovadoras e valiosas do mundo. Nosso time está focado em acelerar os negócios de nossos clientes através da colaboração. Acreditamos no poder da tecnologia usada de maneira responsável para ajudar pessoas, parceiros e o mundo.

SEU LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

Sobre a IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Outros detalhes relevantes do cargo

For additional information about location requirements, please discuss with the recruiter following submission of your application.