IBM

A career in IBM Software means you'll be part of a team that transforms our customers challenges into solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. Thomas J. Watson said it best: "Good design is good business." Design is an essential profession—an imperative thread—interwoven through the various functions and segments of the business. Design is a driver of improved outcomes, contributing to business value for our clients and for IBM. Our designers work to create experiences that work together, work the same, and work for our clients. IBMers have a growth mindset and work in teams to include different perspectives to drive exceptional outcomes for our customers. We showcase ownership and independence throughout the design process and seek understanding of strategic goals to create beautiful and functional products. At IBM you will be joining us in serving as a responsible technology innovator and an influence for good in the world. IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.

We’re seeking a Technical Content Designer and Developer to join our team and drive the content strategy for IBM Software Defined Storage products. In this role, you’ll collaborate closely with UX designers, researchers, product managers, engineers, and marketers to plan, create, and refine content that evolves IBM’s voice and content standards. We're looking for someone with a solid foundation in technical writing and a passion for working with UX Designers to craft intuitive, high-quality, user-centered content.

As a Technical Content Designer and Developer, you’ll apply design thinking principles to create the technical content that empowers our clients to succeed independently. Your work may involve a mix of UI writing, embedded assistance, technical writing, information architecture, video production, visual and instructional design, and leveraging AI and social media to amplify content. You’ll help shape where and how content surfaces throughout the digital experience, ensuring clients can easily find and understand the information they need.

As a Technical Content Designer and Developer, you will be responsible for:

• Collaborating with subject matter experts, UX researchers, interaction designers, quality engineers, developers, SREs, support engineer, product marketing team and other team members to create and maintain content that meets user needs and is compliant with IBM standards and guidelines.
• Producing user-centric content assets that are accurate, intuitive, timely, high-quality, relevant to the audience, easily understood, optimised for search engines and to style.
  • Example of content assets: User Interface (UI) copy, video tutorials, user manuals, how-to guides, FAQs and so on.
• Producing content for software-defined storage products & solutions that is structured and formatted in a way that is easily discoverable by AI algorithms
• Conducting research to gather information from subject matter experts and other sources to ensure accuracy and completeness of content.
• Participating in user research and usability testing to gather feedback and improve content and UX design.
• Creating, evaluating, updating and reviewing content at all stages of the end-to-end user journey
• Managing content releases and ensuring timely delivery of content updates.
• Analyzing content performance and making recommendations for improvement.
• Staying up-to-date with industry trends and best practices in technical writing and content design
• Actively participate in special projects focused on accomplishing the teams' objectives and key results
  
  

What you will bring to IBM:

• A growth-mindset: continue to learn and develop your skills and competencies
• An expert grasp of technical writing, preferably in the enterprise software industry., for different digital channels, platforms and a wide range of users.
• Experience managing content releases and ensuring timely delivery of content updates
• Strong attention to detail and excellent communication skills.
• Passion to create simple intuitive user focused content experience for our users. Craft content that solves users' problems.
• Working experience of applying content concepts (such as personalization, architecture and so on) and prototyping to choose from options and make content understandable to different audiences.
• Ability to work independently, collaborate with stakeholders and meet project milestones
• Foundational understanding of UX design concepts including user research
• Experience working in an Agile environment. The role requires you to attends planning meetings, regular update meetings and retros work in an evolving environment and use an iterative and flexible approach to enable continuous delivery.
• Familiarity with SEO best practices
• Knowledge of DITA , AEM, and structured authoring is a plus.

If you are excited about this role and feel like you could thrive on our team, we encourage you to apply even if you do not meet every requirement listed above

To apply, please submit your resume and a portfolio of your work samples.

As a valued member of our team, you will have access to the following benefits:

• Opportunity to design a wide variety of content, including knowledge articles, videos, infographics, and more.
• Participate in voluntary activities that contribute to IBMs mission and vision
• Be part of a diverse and inclusive workforce
• Work with a team of passionate and talented multi-functional professionals to create amazing content.
• Work with some of the leading storage technologies in the world and help them tell their story.

1. Content Strategy and Design:

• • • Developing and executing user-centric content strategies aligned with project goals.
  • Crafting effective UI content, microcopy, and help systems.

2. Technical Writing and Documentation:

• • • Writing clear, concise, and accurate documentation (e.g., user guides, APIs, FAQs).

• • • Familiarity with standard style guides like the IBM Style Guide or similar.

3. Tools and Technologies:

• • • Proficiency with tools like Markup editors, DITA, CMS systems, and Figma (for UI content collaboration).

• • • Experience with version control systems (e.g., Git) and task management tools (e.g., Jira).

4. Technical Acumen:

• • • Understanding infrastructure products technical ecosystem such as storage systems or SaaS ecosystems.
  • Translating technical concepts into user-friendly content.

5. Independent Project Management:

• • • Planning and delivering content independently while communicating with stakeholders.

1. Visual and Multimedia Content Creation:

• • • Creating instructional videos, infographics, or interactive content using tools like Camtasia or Adobe Premiere Pro.

2. User Research and Testing:

• • • Conducting usability tests and analyzing feedback to refine content.

3. AI-Driven Content Optimization:

• • • Familiarity with AI tools for content enhancement.

4. Agile and Cross-Functional Collaboration:

• • • Experience working in Agile teams with designers, developers, quality engineers and product managers, and more.

5. Content Localization and Accessibility:

• • • Knowledge of localization workflows and accessibility standards .