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はじめに

 

Responsible for developing and delivering the OTC Collections training program to New and Tenured Collectors, with the objective of providing the foundation of the process and

enhancing existing skills and knowledge of the Collectors.


役割と責任

 

 

1            Design and develop training materials and programs that align with the OTC Training Program.

2            Deliver engaging and effective training sessions to New and Tenured Collectors.

3            Evaluate the effectiveness of the OTC (Collections) Training Program and make necessary adjustments as aligned with the stakeholders.

4            Stay updated on Industry Trends and best practices in Collections Training.

5            Collaborate with stakeholders to identify Training Needs or any Skills Gap and Develop appropriate solutions or recommendations to address the skills.

Provide ongoing support and guidance to Collectors as needed.


必要とされる学歴
学士号
望ましい学歴
学士号
必要な専門的および技術的知識

 

1. Industry Experience: A strong background in collections is crucial. This includes understanding the collection process, negotiation techniques, and dealing with difficult customer situations.

2. Training Skills: The ability to design, develop, and deliver effective training programs is essential. 

3. Communication Skills: Excellent verbal and written communication skills are necessary for explaining complex concepts clearly and persuasively.

4. Coaching and Mentoring Ability: The trainer should be able to provide one-on-one coaching and mentoring to employees to improve their performance and address specific challenges they face.

5. Customer Service Orientation: Given the nature of the work, a strong commitment to customer service is important. The trainer should emphasize that collections work is fundamentally about resolving financial issues for customers.


事業部門について

IBMコンサルティング事業本部は、お客様のビジネスや業界のトランスフォーメーションをご支援してきた実績を持つコンサルティングサービスやシステム構築等のサービスビジネスをご提供する事業部です。 私たちは、様々な業界に対する深い洞察、知見を活用し、イノベーションや価値をもたらすべく、戦略の立案や顧客体験の向上、テクノロジーの活用やオペレーションの改善を数多くのお客様にご提案、ご提供してきました。 現在、全世界で14万人を超えるコンサルタントやテクノロジーの専門家が、卓越したスキルや熱意を持って日々お客様に寄り添い、ビジネス上の難しい課題の解決に共に取り組んでいます。 私たちは、テクノロジーの力を信じています。そして人類や地球のために、責任を持ってテクノロジーを活用していきます。

あなたの人生 @ IBM

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IBM について

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

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その他の関連する職務の詳細

For additional information about location requirements, please discuss with the recruiter following submission of your application.