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はじめに

 

A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes.


This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey.

 

 

役割と責任

As a Manager of Product Education Engineering at HashiCorp, you will lead a team of 4-6 Education Engineers and Technical Writers, who build online tutorials and documentation to help technical practitioners understand and use HashiCorp Terraform, Packer, Vagrant, Waypoint, and Sentinel. Your team will be responsible for the written documents, tutorials, videos, and in-browser interactive labs in the sections of our developer portal that cover the HashiCorp Infrastructure Product Line: 

  

The team you manage: 

  

  • Supports product launches with clear, navigable, searchable, and useful documentation. 
  • Structures content based on educational and information-architecture best practices, adult learning theory, content and product usage data, and corporate priorities.
  • Produces high-quality hands-on tutorials, diagrams, code samples, demo applications, videos, and other educational content that matches our products with the developer problems they solve.
  • Delivers instructor-led training during company conferences.
  • Supports the creation and maintenance of certification exams as product SMEs.
  • Provides R&D with substantive product feedback on feature functionality and workflows.
  • Collaborates with the team that maintains the developer.hashicorp.com web platform to improve the user experience. 

 

Role description 

  

In this role you will help the team execute on their strategy for aligning existing product documentation and tutorials with user needs, lead quarterly planning initiatives, help drive alignment with your counterparts on other product lines, and facilitate relationships with R&D stakeholders when needed. 

  

You will use tools including career matrices, 1:1’s, and feedback cycles to communicate expectations and help your team meet them. You will also contribute improvements back to these tools. Skills in the matrix for this team include:  

  

  • Coding or DevOps skills
  • Information architecture 
  • Instructional design
  • Writing in a specific voice and style
  • Understanding and addressing the needs of a technical audience
  • Understanding and demonstrating how technical features deliver user value

  

You will help measure your team members against this matrix and must be experienced in these areas to identify opportunities and help your team members to grow.  

  

In this role you will:   

 

Manage people 

  

  • Build systems that help the education team work efficiently and effectively.
  • Give your team members clear and kind feedback that helps them grow their careers.
  • Set clear expectations for the team and help them meet those expectations.

  

Be accountable for content quality 

  

  • Review and test content by running step-by-step tutorials on the command line.  
  • Suggest technical, educational, and linguistic improvements to existing and new content.
  • Recognize clear voice and style in written material and coach team members on clarity.
  • Ensure that users can find high-quality answers via navigation, search, and LLMs. 
  • Use analytics to evaluate and improve our content.

  

Build roadmaps 

  

  • Help set team goals that align with broader Education and DevRel team goals.
  • Prioritize initiatives and align the team workload with its capacity. 
  • Produce quarterly content roadmaps that accomplish goals and support feature releases.

  

Interface with other teams 

  

  • Triage content requests from inside and outside the company.
  • Collaborate with Product, Engineering, Support, Marketing, and Web Engineering.
  • Remove organizational barriers to cross-team collaboration when necessary.

  

Candidates who are a good fit for this role will have management experience, and demonstrated written and verbal communication skills, which we will test during the interview process. You should be comfortable working with code and the command line, and have experience building, deploying, or maintaining applications running on cloud infrastructure: AWS, Azure, GCP, or another cloud vendor.  

  

 This job can be performed from anywhere in the US 

必要とされる学歴
高校卒業資格/GED
望ましい学歴
学士号
必要な専門的および技術的知識
  • Managed engineers, or other people in technical roles for at least two years.
  • Built, deployed, or maintained cloud applications, or held a DevOps role.
  • Built public, step-by-step, command-line tutorials, demos, labs, or other online content.
  • Structured content so that it is navigable and serves user needs. 
  • Reviewed and acted on analytics to improve user experiences. 
歓迎する専門的および技術的経験

Strongly preferred: 

  

  • Production Terraform experience
  • Built and socialized roadmaps, publication schedules, or other planning documents.
  • Managed or mentored content creators.
  • Managed teamwork using Jira, Asana, or other task management tools. 
  • Written or edited content for a particular voice and style. 
  • Production experience with other HashiCorp products
  • Certification in a HashiCorp product

 

  

Preferred  

  

  • Experience creating audio and video content
  • Experience explaining concepts visually by creating graphics, diagrams, and other media
  • Experience in a customer-facing technical role (Examples: technical trainer, sales engineer, technical account manager, customer success engineer, enterprise architect, software engineer, or other relevant work experience)

 

事業部門について

IBMソフトウェアは、機械学習から生成AIまで、中核ビジネス運営にインテリジェンスを組み込み、組織がより即応的、生産的、およびレジリエントになれるように支援します。 IBMソフトウェアは、お客様がAIを今すぐ活用して、デジタルレイバー、IT自動化、アプリケーションのモダナイゼーション、セキュリティー、サステナビリティーにわたり、信頼性とスピードを兼ね備えた上で確信の持てる、真の価値を創造できるように支援します。 AIの有効性は、その基となるデータの有効性と同等になるため、ここで重要となるのは、すべてのデータを活用可能にすることです。 ほとんどの組織では、データが複数のクラウド、オンプレミス、プライベート・データセンター、エッジに分散しています。 IBMのAIおよびデータのプラットフォームは、信頼できるデータでAIの効果を拡張および加速し、ビジネス全体にAIのトレーニング、調整、導入を行うための先進の機能を提供します。 IBMのハイブリッドクラウド・プラットフォームは、ハイブリッド環境全体で開発、セキュリティー、運用を行うための最も包括的で一貫性のあるアプローチのひとつです。柔軟なファウンデーションとして、データを場所を問わず活用できるようにするため、AIを拡張してビジネスに深く浸透させることが可能になります。

あなたの人生 @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

IBM について

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

その他の関連する職務の詳細

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

 

- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being

- Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs

- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law

- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals

- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

 

We consider qualified applicants with criminal histories, consistent with applicable law.

 

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.  

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.