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はじめに

As a Customer Success Manager (CSM) for Apptio One line of products, you will be responsible for ensuring that customers have a successful experience using the products, provide ongoing support to customers, monitor their usage of the product, and identify opportunities for upselling or cross-selling. Serve as the primary point of contact for a portfolio of customers, handling any issues or questions they may have and working to ensure their overall satisfaction with the product.

役割と責任

  1. Plan, execute and track new and existing customers Cloud Savings Program across AWS and/or Azure. 

  1. Lead discussions and manage customer’s commitment based discounts across all savings instruments. 

  1. Analyze customer business objectives and use the Apptio Cloudability platform to build insightful reporting, dashboards and savings program  

  1. Perform analysis and present regular operational reviews to customer & Apptio leadership  

  1. Collaborate with an internal global team to grow a strategically important part of the Apptio business  

  1. Partner with other Apptio domain experts to bring together the collective suite of Apptio products to generate insights across customers total IT spend  

  1. Be the voice of the customer, champion and advocate for customer requirements with our Product and Engineering teams. 

必要とされる学歴
学士号
望ましい学歴
学士号
必要な専門的および技術的知識

    1. Overall, 5+ years of industry experience. 

    1. Hands-on experience with a cloud vendor (AWS or Azure or GCP). Certification in AWS Practitioner or Azure AZ900 

    2. Hands-on experience in IBM Turbonomic

    1. Plan, execute and track new and existing customers Cloud Savings Program across CSP's . 

    1. Deep knowledge of rate optimization at AWS (Savings Plans, Reserved Instances)  

    1. Track record of increasing FinOps maturity  

    1. Demonstrated ability to break down complex problems into sub-tasks and track outcomes  

    1. Experience in customer-facing roles such as consulting, customer success or equivalent experience  

    1. Lead discussions and manage customer’s commitment based discounts across all savings instruments.  

    1. Analyze customer business objectives and use the Apptio Cloudability platform to build insightful reporting, dashboards and savings program 

    1. Perform analysis and present regular operational reviews to customer & Apptio leadership 

    1. Collaborate with global team to grow a strategically important part of the Apptio business  

    1. Partner with other Apptio domain experts to bring together the collective suite of Apptio products to generate insights across customers total IT spend  

    1. Be the voice of the customer, champion and advocate for customer requirements with our Product and Engineering teams   

    1. Excellent verbal, written and interpersonal communication skills in both technical and non technical contexts 

歓迎する専門的および技術的経験

  1. AWS Certified Solution Architect - Associate or higher (or equivalent knowledge)  

  1. Skilled at building relationships with customers and co-workers  

  1. Proven track record of developing frameworks to solve ambiguous problems and leveraging data to derive insights that lead to actionable recommendations  

事業部門について

IBMソフトウェアは、機械学習から生成AIまで、中核ビジネス運営にインテリジェンスを組み込み、組織がより即応的、生産的、およびレジリエントになれるように支援します。 IBMソフトウェアは、お客様がAIを今すぐ活用して、デジタルレイバー、IT自動化、アプリケーションのモダナイゼーション、セキュリティー、サステナビリティーにわたり、信頼性とスピードを兼ね備えた上で確信の持てる、真の価値を創造できるように支援します。 AIの有効性は、その基となるデータの有効性と同等になるため、ここで重要となるのは、すべてのデータを活用可能にすることです。 ほとんどの組織では、データが複数のクラウド、オンプレミス、プライベート・データセンター、エッジに分散しています。 IBMのAIおよびデータのプラットフォームは、信頼できるデータでAIの効果を拡張および加速し、ビジネス全体にAIのトレーニング、調整、導入を行うための先進の機能を提供します。 IBMのハイブリッドクラウド・プラットフォームは、ハイブリッド環境全体で開発、セキュリティー、運用を行うための最も包括的で一貫性のあるアプローチのひとつです。柔軟なファウンデーションとして、データを場所を問わず活用できるようにするため、AIを拡張してビジネスに深く浸透させることが可能になります。

あなたの人生 @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

IBM について

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

その他の関連する職務の詳細

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