Innovation Studio Leaders help direct strategy, business outcomes, and client and stakeholder relationships. Their role involves managing studio personnel and operations and overseeing client engagements and events. They work with stakeholders inside and outside of IBM to drive maximum leverage of the Innovation Studio assets to drive growth in IBM’s business. Their core skills and attributes include in-depth understanding of IBM strategy along with technology trends. This role requires deep business acumen and extensive knowledge of regional markets. They are good relationship builders and have skills to influence behaviors along with strong leadership and people management skills. Exceptional communication and presentation skills are key for this role, as well as possessing pragmatic problem-solving skills. Finally, they must have critical thinking skills along with an entrepreneurial mindset.
Apply Outcome Focus with Agility: Embrace a growth mindset and foster a culture of continuous improvement. Actively seek opportunities for growth and adapt to changing circumstances with resilience. Collaborate across functions and businesses to remove barriers to growth. Plan and execute short-term wins to drive progress towards agreed business outcomes.
Apply Thought Leadership: Contribute to IBM's industry leadership through the creation of intellectual capital, including innovative strategies, methodologies, assets, and tools that have high current and future value for addressing business and human performance needs and requirements. Be proactive in identifying and collaborating with IBM and industry thought leaders to accelerate IBM's innovations in solutions and technology that drive client value. Guide the client and the solutions team on defining the most effective business strategy and technical strategy to close critical gaps and to enable and optimize the changing business landscape, especially for strategic business transformation initiatives and cognitive, cloud, mobile, security and social engagements.
Perform Change Management: Leading change and managing assessments within an organization requires a variety of skills. These include analyzing performance, understanding business culture, designing and aligning jobs and work groups, identifying and addressing change barriers, aligning and deploying change enablers, restructuring the organization, and building and coaching management and leadership teams. By developing these skills, one can effectively manage change and lead assessments in a structured and efficient manner, ultimately contributing to the organizations’ success.
Support an Entrepreneurial Mindset: Listen to new ideas and encourage feedback and unconventional thinking in the name of growth and improvement. Be open to and encourage calculated risk-taking.
People Management: Effective people management in an innovation studio requires a combination of strong communication, leadership, and interpersonal skills. A leader must clearly convey expectations, provide constructive feedback, and ensure that both clients and team members are well-informed. Motivating and guiding staff is essential to maintaining high performance and morale, while conflict resolution skills help address issues promptly and diplomatically. Empathy and emotional intelligence enable leaders to understand and respond to the needs of both employees and clients, fostering a supportive environment. Additionally, effective delegation and time management ensure tasks are assigned appropriately and priorities are met, even under pressure. Finally, strong performance management practices—such as setting clear goals, monitoring progress, and offering regular coaching—are critical to driving continuous improvement and client satisfaction.
Leaders are expected to spend time with their teams and clients and therefore are generally expected to be in the workplace a minimum of three days a week, subject to business needs.
Essential Skills for this Role:
- Strong outcome orientation with the ability to drive continuous improvement and operational excellence within a client-facing environment
- Proven agility in adapting to evolving client needs, business priorities, and operational challenges
- Ability to plan and execute short-term wins that contribute to broader strategic goals and client satisfaction
- Demonstrated thought leadership through the development and implementation of innovative client engagement strategies, tools, and best practices
- Strategic thinking and advisory experience in guiding clients and internal teams on business transformation, especially in areas such as Hybrid Cloud, AI, security, and digital platforms
- Expertise in leading organizational change, including performance assessment, culture alignment, and team restructuring to support evolving business needs
- Experience coaching and developing leadership teams, fostering high performance, and supporting cross-functional collaboration
- Entrepreneurial mindset with a focus on innovation, idea generation, and continuous feedback to improve client outcomes
- Exceptional people management skills, including effective communication, team motivation, conflict resolution, and talent development
- Strong collaboration skills to work across internal functions and business units, removing barriers to client success and ensuring alignment with enterprise goals
- Prior Experience in a Technology Sales or Consulting role
- Prior Experience Managing Client Center / Executive Briefing Center