A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey.
As a Solutions Engineer at HashiCorp, you will partner closely with one or more Sales
Executives and support the entire Customer journey. This includes pipeline creation, achieving
technical wins, onboarding, driving consumption, and ensuring successful renewals. Your
expertise and guidance will be crucial in helping Customers unlock the full potential of our
solutions and achieve their desired business outcomes. In this role you will be expected to:
● Serve as Trusted Advisor: You will act as a trusted advisor to aligned accounts,
technical teams, and business stakeholders throughout the customer lifecycle.
● Exhibit Strong Communication Skills: You will influence decisions through effective
presentations, demos, technical engagements, and workshops, showcasing your strong
communication skills.
● Understand the Customer’s Journey: You will guide customers through a value
realization journey aligned to their strategic priorities, designing technical and
business-focused solutions that drive adoption and growth.
● Prove Business Value: You will demonstrate the business value of HashiCorp solutions
in solving the customer’s business problems and driving their target outcomes.
● Contribute to Customer Success: You will regularly participate in activities such as
customer QBRs, cadence calls, customer office hours, and advanced roadmap sessions.
● Drive Expansion and Adoption: You will seek to drive expansion within current product
lines and promote the adoption of multi-product integrated solutions.
● Partner with Cross-Functional Teams: You will collaborate with teams such as
Solutions Architecture, Customer Success, Professional Services, Product Management,
and Engineering to ensure success throughout the customer journey.
● Provide Authoritative Guidance: You will offer authoritative guidance on DevOps
concepts, leveraging your strong skills in infrastructure architecture, cloud, IT operations,
security, and development technologies and processes.
● Maintain Technology Expertise: You will establish and maintain a deep understanding
of the HashiCorp portfolio, the partner ecosystem, and the competitive landscape.
● Experience: 4+ years in a Technical Pre-Sales or Sales Engineering role, or equivalent
experience - practitioners are appreciated as well.
● Technical Expertise: Proficiency in understanding concepts and technologies in
DevOps, IT operations, security, cloud, microservices, containers, and scheduling
platforms.
● Customer Engagement: Proven experience with implementing software products or
solutions in large and dynamic enterprise companies.
● Communication Skills: Excellent verbal and written communication skills, with the
ability to effectively convey complex technical concepts to diverse audiences.
● Problem-Solving Skills: Demonstrated ability to analyze complex technical problems
and develop innovative solutions.
● Collaboration: Experience working well in a highly dynamic team environment that
focuses on providing above industry standard customer service. Proven ability to work
cross-functionally with teams such as Product Management, Engineering, and Customer
Success.
● Travel: Ability to travel as needed, with domestic and occasional international travel
required.
● Fluent Japanese language skill is a must.
● Business Proficiency level of English is preferred.
● Knowledge of HashiCorp Tools: Knowledge of, and experience with, any of the tools in
the HashiCorp portfolio.
● Technical Certifications: Relevant technical certifications (e.g., AWS, Azure, Google
Cloud, DevOps) are a plus.
● Education: Bachelor’s degree in Computer Science, Engineering, Information
Technology, or a related field, or equivalent practical experience.