内容へスキップ
はじめに

A career in IBM Infrastructure means you'll be part of a team that transforms our customers challenges into solutions.  Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.  IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.

役割と責任

As a Technical Support Professional, you should have experience in a customer-facing leadership capacity. This role necessitates exceptional customer relationship management skills along with a solid technical grasp of the product/s they will support.  The Technical Support Professional is expected to adeptly manage conflicting priorities, thrive under pressure, and autonomously navigate tasks with minimal active guidance. The successful applicant should possess a comprehensive understanding of IBM support, development, and service processes and deliveries. Knowledge of other IBM business procedures and professional training in mediation or conflict resolution would be advantageous.  Your primary responsibilities include:  Direct Problem-Solving Experience: Previous experience in addressing client issues is valuable, along with a demonstrated ability to effectively resolve problems.  Strong Communication Skills: Ability to communicate clearly with both internal and external clients through spoken and written channels.  Business Networking Experience: In-depth experience and understanding of the IBM and/or OEM support organizations, facilitating effective networking and collaboration.  Excellent Coordination, Leadership & Organizational Skills: Exceptional coordination and organizational abilities, capable of leading diverse teams and multitasking within a team-based business network environment. Proficiency in project management is beneficial.  Excellence in Client Service & Client Satisfaction: Personal commitment to pursuing client satisfaction and continuous improvement in the delivery of client problem resolution.  Language Skills: Proficiency in English is required, with fluency in multiple languages considered advantageous.

必要とされる学歴
高校卒業資格/GED
必要な専門的および技術的知識

This job entails being able to install IT equipment in racks, running network cables, apply IP addresses, and basic Operating System and Firmware skills. Work is driven from a ticketing system to allow end users to request installs, fixes, or removal of IT equipment in a fast paced environment on a 75K sq ft Lab floor. You will be responsible for installing, repairing, debugging, connecting, moving, and removing Enterprise class IT hardware as well as making them available for remote users to be able to perform their development tasks.

歓迎する専門的および技術的経験
  • Need to have experience with installing, upgrading, and repairing datacenter class IT equipment
  • Need to know networking basics such as applying IP addresses and defining VLANs.
  • Working knowledge of Operating Systems such as Linux
  • Working knowledge of Microsoft Office to work with tools
  • Able to be able to safely lift 30lb (13kg) of weight.
  • Knowledge of SAN cabling and storage configuration


事業部門について

IBM Systems は、IT リーダーがインフラストラクチャーについて異なる考え方をすることを助けます。IBM のサーバーやストレージはもはや無生物ではありません。理解、推論、学習し、お客様が IT の問題を回避しながら革新できるようにします。私達のシステムは世界の最も重要な業界の原動力となり、お客様は未来の設計者です。私達と一緒に、コグニティブ・ビジネス向けに設計され、クラウド・コンピューティング向けに最適化された業界最先端のテクノロジー・ポートフォリオを構築しましょう。

あなたの人生 @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.


Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.


Are you ready to be an IBMer?

IBM について

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.


Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 


At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

その他の関連する職務の詳細

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.