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はじめに

IBM Infrastructure is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide. Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM Infrastructure success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs. IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive. manager and Recruiter should collaborate to create the relevant verbiage.

役割と責任

As a Systems Services Representative, you will be at the forefront of driving customer satisfaction through the delivery of exceptional technical support. Serving as the primary technical interface to our clients, you will play a critical role in coordinating both hardware and software support, ensuring seamless operational services. Key Responsibilities: Customer Satisfaction Focus: Drive customer satisfaction by providing exceptional technical support, addressing client needs with efficiency and expertise. Technical Coordination: Serve as the primary technical interface, coordinating hardware and software support to meet client requirements. Operational Services Delivery: Play a pivotal role in delivering operational services, contributing to the smooth functioning of systems and infrastructure.1. On-Site Installation, Maintenance, and Repair: Execute on-site installation, maintenance, and repair activities for IBM and multi-vendor systems and components.
2. Client Advisory Services: Provide clients with expert advice on preventive maintenance, configuration, operation, and environmental factors affecting product performance.
3. Comprehensive Service Activities: Perform services activities, including systems assurance, problem determination, discontinuance, and relocation.

4. Client Satisfaction Focus: Ensure high levels of client satisfaction by delivering exceptional service and technical support. manager and Recruiter should collaborate to create the relevant verbiage.

必要とされる学歴
高校卒業資格/GED
必要な専門的および技術的知識

Have experience in Customer Service & Customer Interaction
Have basic computer knowledge (e.g., knows what a hard drive, RAM, memory DIMM, IP address)
Can demonstrate mechanical aptitude, and given the appropriate tools follow instructions to perform a repair or replacement (e.g. follow the instructions of a hardware maintenance manual to successfully complete a repair/replacement)
Be comfortable using and working with various tools (e.g. laptop, screw driver, pry tool, needle nose pliers, wrench) to complete necessary installation, maintenance or repair tasks
Problem solving skills

Self-motivator and enjoys working in a Team environment manager and Recruiter should collaborate to create the relevant verbiage.

歓迎する専門的および技術的経験
1. Proven Experience: Demonstrated track record of success in providing technical support, emphasizing a focus on customer satisfaction.
2. Coordination Skills: Strong coordination skills, particularly in managing hardware and software support for seamless customer experiences.
3. Exceptional Operational Service Delivery: Exceptional expertise in delivering operational services, ensuring high levels of customer satisfaction.
Required Education
High School Diploma/GED
Preferred Education
Associate's Degree/College Diploma
Additional Position Details       

1. Proven Experience: Demonstrated track record of success in providing technical support, emphasizing a focus on customer satisfaction.
2. Coordination Skills: Strong coordination skills, particularly in managing hardware and software support for seamless customer experiences.
3. Exceptional Operational Service Delivery: Exceptional expertise in delivering operational services, ensuring high levels of customer satisfaction.
Required Education
High School Diploma/GED
Preferred Education
Associate's Degree/College Diploma
Additional Position Details

事業部門について

IBM Systems は、IT リーダーがインフラストラクチャーについて異なる考え方をすることを助けます。IBM のサーバーやストレージはもはや無生物ではありません。理解、推論、学習し、お客様が IT の問題を回避しながら革新できるようにします。私達のシステムは世界の最も重要な業界の原動力となり、お客様は未来の設計者です。私達と一緒に、コグニティブ・ビジネス向けに設計され、クラウド・コンピューティング向けに最適化された業界最先端のテクノロジー・ポートフォリオを構築しましょう。

あなたの人生 @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

IBM について

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

その他の関連する職務の詳細

IBM offers a competitive benefits program which may include medical & prescription drug coverage, dental, vision, mental health & well being, 8 paid holidays, minimum 56 hours paid sick time, 80 hours paid vacation, life insurance, 401(k), financial counseling, and the IBM Employee Stock Purchase Plan. IBM offers paid family medical leave and disability benefits to eligible employees where required by applicable law.
This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role
We consider qualified applicants with criminal histories, consistent with applicable law.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.