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はじめに

Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email to give clients quick answers to IT issues. For complex problems that require nuanced instruction, you will contact clients via phone and/or email to provide clear, written instructions and diagnostics.

 
役割と責任

As a Technical Support Professional at IBM, you are the first point of contact with our clients. Your main responsibilities are to provide technical support and assistance to clients and businesses regarding their software issues. We provide industry-leading solutions that make the world run - planes and trains take off on time, bank transactions complete in the blink of an eye, and the world remains safe because of the dedication our Technical Support has to our clients. Whether you are working on projects internally or for a client, Technical Support is critical to the success of IBM and our clients worldwide.

Job Duties:

  • Specialize in performing and enabling technical support of IBM Lab software and solutions.
  • Provide detailed technical support to customers using problem determination and problem source identification skills.
  • Utilize technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.
  • Communicate action plans to the customer or IBM representative, as appropriate.
  • Recommend and implement new or improvements to existing technical support tools, procedures, and processes.
  • Contribute to department attainment of organizational objectives and high customer satisfaction.
必要とされる学歴
学士号
望ましい学歴
学士号
必要な専門的および技術的知識
  • 1 - 2+ years of experience in a customer support environment
  • 1 - 2+ years of experience with TCP/IP and/or SNA protocols
  • Possess strong English verbal and written communication skills
  • Must be highly motivated, eager to learn and have a passion for supporting great products
歓迎する専門的および技術的経験
  • Knowledge of or experience using the MVS / z/OS mainframe operating system concepts
  • Working knowledge of PLX, PLAS, REXX, Cobol or Assembler programming skills
  • Working knowledge of packet trace or wireshark
  • Ability to analyze system output from system ABENDs (logs, traces, dumps)
  • Able to diagnose problems ranging from code defects, configuration issues, or performance
  • Knowledge of customer relationship management tools such as CSP and/or Salesforce

事業部門について

IBMソフトウェアは、機械学習から生成AIまで、中核ビジネス運営にインテリジェンスを組み込み、組織がより即応的、生産的、およびレジリエントになれるように支援します。 IBMソフトウェアは、お客様がAIを今すぐ活用して、デジタルレイバー、IT自動化、アプリケーションのモダナイゼーション、セキュリティー、サステナビリティーにわたり、信頼性とスピードを兼ね備えた上で確信の持てる、真の価値を創造できるように支援します。 AIの有効性は、その基となるデータの有効性と同等になるため、ここで重要となるのは、すべてのデータを活用可能にすることです。 ほとんどの組織では、データが複数のクラウド、オンプレミス、プライベート・データセンター、エッジに分散しています。 IBMのAIおよびデータのプラットフォームは、信頼できるデータでAIの効果を拡張および加速し、ビジネス全体にAIのトレーニング、調整、導入を行うための先進の機能を提供します。 IBMのハイブリッドクラウド・プラットフォームは、ハイブリッド環境全体で開発、セキュリティー、運用を行うための最も包括的で一貫性のあるアプローチのひとつです。柔軟なファウンデーションとして、データを場所を問わず活用できるようにするため、AIを拡張してビジネスに深く浸透させることが可能になります。

あなたの人生 @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

IBM について

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

その他の関連する職務の詳細

For additional information about location requirements, please discuss with the recruiter following submission of your application.