We are seeking a strong Program Manager to drive end-to-end program execution and delivery of SkillsBuild. Project Managers will partner closely with IBM Corporate Responsibility Regional leaders and be responsible for effective and outcome driven SkillsBuild implementations with our strategic partner organizations. The Program Manager owns the full lifecycle of program execution.
Develop program implementation plans for SkillsBuild with milestones and contingency plans as needed.
· Partner closely with IBM SkillsBuild Lead in India and be responsible for effective and outcome driven SkillsBuild implementations with our strategic partner organizations, and seek last level of validation from the India CSR Leader.
· Conduct learning and gap analysis, collecting data from key partner stakeholders, to determine and understand learner demographics, needs and desired outcomes.
· Partner with SkillsBuild subject matter experts (SMEs) to ensure that the designed learning experiences align with the desired outcomes.
· Establish the right communications vehicles and project management tools to ensure real-time and close connection to the IBM SkillsBuild Lead in India, program priorities, and changes.
· Recommend and implement delivery and project management process improvements to manage escalations, increase efficiency, and move learning delivery to the next level.
· Evaluate program goals and objectives. Analyze data to develop, implement, and monitor process improvements to increase efficiency, and constantly moves learning to the next level.
· Maintain awareness of internal process and practices that have significant impact on various programs.
· The Program Manager will oversee local Digital Success Managers (DSMs) who provide direct support to strategic SkillsBuild partners during the integration of SkillsBuild into their employability and inclusion programs.
Project Management: Ideally PMI certified or holds similar industry-recognised project management certification. Self-organized with a keen ability to identify problems and develop solutions to complex challenges; be able to manage multiple workstreams and priorities at once, be able to synthesize and distil information from multiple inputs to develop a strong strategy & plan; must be willing to take on strategic challenges and deliver solutions. Candidates with field experience will have a strong advantage.
Learning: A sound knowledge of instructional design, program development, analytics, learning technology and learning principles. Experience in CSR or NGO a plus, especially with a focus on workforce development
General understanding of the educational and workforce skills landscape: including non-profit enterprises, government agencies (especially those focused on employment and upskilling).
Relationship with partner organizations: Strong professionalism and stakeholder management skills. Can easily adapt to different environments and cultures. Customer / partner relationship skills.
• Minimum 8 years’ experience in strategy/managing consulting and/or digital transformation roles
• Experience with digital (online) learning platforms and digital credentials
• Strong communication and influencing skills (written and verbal)
• Strategic thinking & program management expertise
• Strong work ethic with a competitive nature and a desire to succeed
• Team leadership and people management skills
• Intense curiosity to learn and willingness to be coached
• Drive, self-motivation and robust organisational skills are important
This job will help the individuals to develop 1. Client Success Management experience 2. Project Management experience 3. Stakeholder Relationship Management experience 4. Leadership experience 5. Expertise on Skills Development 6. Managing Digital Transformations