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Introduction

At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? Let's talk.
We are seeking a skilled and experienced Software Support Engineer to work on the bleeding edge Cloud products. This customer-facing role requires excellent communication and presentation skills, as well as a strong background in coaching, training, and troubleshooting during customer interactions.

 

Votre rôle et vos responsabilités

  • Work closely with clients from fortune 500 companies as a leading resolver to assist and expedite problem resolution during product implementation by providing remote troubleshooting and guidance

  • Review diagnostic information to assist in the isolation of a problem cause (which includes interpreting traces and dumps)

  • Synergistically work with Development Engineers for knowledge transfer and code improvement

  • Partner with other support teams and service units to provide seamless problem resolution that leads to delightful client perceptions

  • Demonstrate proficiency in the products supported by maintaining applicable technical certifications

  • Provide technical support within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction

  • Demonstrate excellent oral and written communication skills

Formation requise
Licence
Formation préférée
Master
Expertise professionnelle et technique requise


  • Highly motivated and have a passion for creating and supporting great products.
  • Understanding of application issue troubleshooting and diagnostic analysis
  • Great at solving problems, troubleshooting, and implementing solutions to complex technical issues.
  • Passion for learning new skills quickly and use the skills efficiently.
  • Basic understanding of software development and programming languages.
  • Basic knowledge in Enterprise Java application configurations and support
  • Basic knowledge of container based application configuration and support (Openshift, Docker, Kubernetes)
  • Basic understanding of database configurations and support (SQL, DB2)
  • Basic understanding of Web Application Server (WAS, Weblogic) configuration mechanisms
  • Thrive on collaboration, working side by side with people of all backgrounds and
    disciplines, and you have very strong verbal and written communication skills.
Expertise professionnelle et technique préférée
  • Elevated knowledge in IBM Enterprise Content Management Java application configurations and support (ICN, Filenet)
  • Elevated knowledge of container based application configuration and support (Docker, Kubernetes, Openshift)
  • Elevated understanding of database configurations and support (SQL, DB2)
  • Elevated understanding of Web Application Server (WAS, Weblogic) configuration mechanisms
  • Elevated understanding of application issue troubleshooting and diagnostic analysis

À propos de la Business Unit

IBM Software insuffle de l'intelligence dans les opérations métier de base, de l'apprentissage automatique à l'IA générative, afin d'aider les organisations à être plus réactives, plus productives et plus résilientes. IBM Software aide ses clients à mettre l'IA en action dès maintenant pour créer une valeur réelle avec confiance, rapidité et assurance dans les domaines du travail numérique, de l'automatisation informatique, de la modernisation des applications, de la sécurité et du développement durable. La capacité d'utiliser toutes les données est essentielle à cet égard, car l'IA ne vaut que ce que valent les données qui l'alimentent. Dans la plupart des organisations, les données sont réparties entre plusieurs clouds, sur site, dans des centres de données privés et à la périphérie. La plateforme d'IA et de données d'IBM met à l'échelle et accélère l'impact de l'IA avec des données fiables, et fournit des capacités de pointe pour entraîner, régler et déployer l'IA dans l'ensemble de l'entreprise. La plateforme cloud hybride d'IBM est l'une des approches les plus complètes et les plus cohérentes en matière de développement, de sécurité et d'opérations dans les environnements hybrides : une base flexible pour exploiter les données, où qu'elles se trouvent, afin d'étendre l'IA au coeur de l'entreprise.

VOTRE VIE CHEZ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

À propos d'IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Autres détails pertinents sur le poste

For additional information about location requirements, please discuss with the recruiter following submission of your application.