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Introduction

As a SRE Engineer, you will work in an agile, collaborative environment to build, deploy, configure and maintain systems for the IBM client business. In this role, you will lead the problem resolution process for our clients, from analysis and troubleshooting, to deploying workarounds or fixes. Working closely with our worldwide teams, you will have a unique opportunity to gain first-hand experience with the latest technologies and be supported by a global team of IBMers to grow your own technical skills and develop your career. This role may require some attention after normal working hours in order to troubleshoot and resolve production issues experienced by clients. This role may also require shifting working hours as needed basis for follow-the-sun coverage.

Votre rôle et vos responsabilités

As a SRE Engineer, you will:
 * Be the point of contact for clients, responsible for the management and ownership of client service requests
* Identify and investigate issues, using troubleshooting techniques in order to provide advice and guidance to clients
* Work in a global team located in US, Canada, Ireland, China, India, and Australia, collaborating with IBMers to share recommendations, solutions and ideas
 * Look for enhancements and innovative solutions to help the services scale and improve existing technical support tools, procedures, or processes.
 * Develop and enhance your technical knowledge via projects and assignments, as well as through IBM’s world class learning platform
 * Be on on-duty rotation including weekend and holiday support as needed basis

Formation requise
Licence
Expertise professionnelle et technique requise

* Proficient in Java/ J2EE, Golang
 * Solid analytical and multitasking skills
 * Quick learning capability
 * Exposure to Agile development practices
 * Good communication skills

Expertise professionnelle et technique préférée

* knowledge in Agile, DevOps, Kubernetes methodology and practices
* Familiar with popular tools such as Kafka, Graylog, ElasticSearch, etc.
 * Knowledge with Kubernetes, Docker, and/or cloud deployment technologies
 * SRE Principles
 * Kubernetes and/or Openshift
 * IT Automation
 * Basic Linux system administration
 * Basic git skills
 * Ability to write/modify Python applications

À propos de la Business Unit

IBM Software insuffle de l'intelligence dans les opérations métier de base, de l'apprentissage automatique à l'IA générative, afin d'aider les organisations à être plus réactives, plus productives et plus résilientes. IBM Software aide ses clients à mettre l'IA en action dès maintenant pour créer une valeur réelle avec confiance, rapidité et assurance dans les domaines du travail numérique, de l'automatisation informatique, de la modernisation des applications, de la sécurité et du développement durable. La capacité d'utiliser toutes les données est essentielle à cet égard, car l'IA ne vaut que ce que valent les données qui l'alimentent. Dans la plupart des organisations, les données sont réparties entre plusieurs clouds, sur site, dans des centres de données privés et à la périphérie. La plateforme d'IA et de données d'IBM met à l'échelle et accélère l'impact de l'IA avec des données fiables, et fournit des capacités de pointe pour entraîner, régler et déployer l'IA dans l'ensemble de l'entreprise. La plateforme cloud hybride d'IBM est l'une des approches les plus complètes et les plus cohérentes en matière de développement, de sécurité et d'opérations dans les environnements hybrides : une base flexible pour exploiter les données, où qu'elles se trouvent, afin d'étendre l'IA au coeur de l'entreprise.

VOTRE VIE CHEZ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.


Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.


Are you ready to be an IBMer?

À propos d'IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.


Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 


At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Autres détails pertinents sur le poste

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.