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Introduction

We are seeking individuals with technology consulting experience in integrating multiple technology stacks with the IBM Apptio solutions modules for our customers. You are familiar with traditional software development methodologies but also completely comfortable in contemporary Agile models.  Your efforts will directly impact the value realized by the customer and the ultimate success of the relationship. This role will work closely with the IBM Apptio Onshore Delivery team to design and configure customer solutions

Us:

Apptio Targetprocess is a visual platform that helps our customers adopt and scale agile across the enterprise. Customers can use SAFe, LeSS, or implement their framework to achieve business agility and see the value flow through the entire organization. We are a high-performing cross-functional team of developers, product managers, and designers. We are passionate about delivering elegant solutions to complex business problems, and we have a proven track record of delivering successful v1 applications that delight our customers.

Votre rôle et vos responsabilités

This role is working on Apptio TargetProcess product. We are developing a platform to support companies across the world in managing their work and processes. The product, sales and implementation cycle consist of several stages: 

  • Implementation: process mapping, solution design and implementation, proof-of-concept support.
  • Training: train the trainers, hands-on workshops, preparation for the end-users rollout, Q/A sessions.
  • Customer Success: customer support, health checks, new solutions implementation. 

What We Want You To Do: 

  • Apply knowledge of business processes and agile frameworks to help customers refine their work models and ways of working.
  • Employ technical expertise to design and configure Targetprocess solutions according to the desired company process.
  • Use communication and coaching skills to help users become familiar with the tool, ensure a great experience working with the software, and make sure they benefit from Targetprocess from day one.
  • Work closely with the pre-sales, training and support teams, as well as participate in product improvements discussions with the development teams. Implementation can take place online or on-site, depending on customer preferences and global conditions.
  • Ensure that each clients solution is correctly structured, implemented, and deployed
  • Initiate Implementation
    • Once the pre-sales team has successfully closed the deal or a new proof-of concept has been initiated, the Implementation Specialist is responsible for acting as the primary point of contact for the new customer or prospect and initiating the implementation process as quickly as possible. 
  • Discover Customer Needs and Goals.
    • While receiving a lot of information from the pre-sales team, the implementation specialist delves deeply into the requirements, needs and desires of the client, collects all the missing information, performs the final mapping of the process and structure, identifies the client's priorities and determines the implementation success criteria. 
  • Configure Targetprocess Solutions
    • Once the customer's primary goals identified, the Implementation Specialist will use this information to create a custom TargetProcess solution, that is, customize the tool according to the customer's needs. Building a solution involves the following activities:
      • Install solutions from templates and adapt them.
      • Create custom views, reports and dashboards
      • Configure process parameters and settings
      • Create custom automation rules and metrics
      • Import customer data
      • Set up integrations with external tools (Jira, Azure DevOps, etc.)
Formation requise
Licence
Formation préférée
Licence
Expertise professionnelle et technique requise
  • Bachelor’s degree in computer science, Information Systems, Business, or related field.
  • 7+ years of experience in IT consulting, Agile coaching, or software implementation.
  • 2+ years of hands-on experience with Apptio Targetprocess or similar agile management platforms like Clarity, Planview, Planisware etc (or strong experience with a comparable Agile Portfolio Management tool).
  • Deep understanding of Agile frameworks such as SAFe, Scrum, Kanban, and Lean Portfolio Management.
  • Proven ability to design scalable solutions and implement custom workflows within Targetprocess.
  • Strong analytical, problem-solving, and organizational skills.
  • Ability to solve complex technical problems and Skilled in customer interaction
  • Detail and results-oriented approach to meet customers’ needs and ensure a successful implementation.
  • Excellent verbal and written communication skills.
  • Scaled agile frameworks knowledge and experience
    • Ability to professionally advise on best practices and approaches described in scaled agile frameworks (primarily SAFe, additionally LeSS, DoD, Scrum of Scrums, etc.)
    • Experience of working as an agile coach is a huge advantage.
  • Comprehensive Technical Capabilities
    • Capable of learning how to write basic filters, automation rules and calculation formulas, understand data models, and read simple javascript code in no time. 
    • Experience of working as a developer or tester is a significant advantage 
Expertise professionnelle et technique préférée
  • Apptio Targetprocess certification (if available).
  • SAFe Program Consultant (SPC) or other Agile certifications.
  • Experience integrating Targetprocess with tools like Jira, Azure DevOps, ServiceNow, etc.
  • Experience with data dictionaries, data analysis and relational databases.
  • Skilled at working with large data sets, quickly detecting and resolving data-related issues.
  • Skilled at completing technical design via iterative mockups. 
  • Experience with programming skills and data analytics e.g. Java/JSON , HTML, SQL, etc and with work management systems e.g. Jira/ADO. 
  • Executive report and dashboard design, SQL / SSRS, KPI’s, Tableau etc.

À propos de la Business Unit

IBM Software insuffle de l'intelligence dans les opérations métier de base, de l'apprentissage automatique à l'IA générative, afin d'aider les organisations à être plus réactives, plus productives et plus résilientes. IBM Software aide ses clients à mettre l'IA en action dès maintenant pour créer une valeur réelle avec confiance, rapidité et assurance dans les domaines du travail numérique, de l'automatisation informatique, de la modernisation des applications, de la sécurité et du développement durable. La capacité d'utiliser toutes les données est essentielle à cet égard, car l'IA ne vaut que ce que valent les données qui l'alimentent. Dans la plupart des organisations, les données sont réparties entre plusieurs clouds, sur site, dans des centres de données privés et à la périphérie. La plateforme d'IA et de données d'IBM met à l'échelle et accélère l'impact de l'IA avec des données fiables, et fournit des capacités de pointe pour entraîner, régler et déployer l'IA dans l'ensemble de l'entreprise. La plateforme cloud hybride d'IBM est l'une des approches les plus complètes et les plus cohérentes en matière de développement, de sécurité et d'opérations dans les environnements hybrides : une base flexible pour exploiter les données, où qu'elles se trouvent, afin d'étendre l'IA au coeur de l'entreprise.

VOTRE VIE CHEZ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

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Are you ready to be an IBMer?

À propos d'IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Autres détails pertinents sur le poste

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