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Introduction
 

The IBM Technical Support team is adding a support engineer with a background in Linux storage system administration and/or Kubernetes to join us in a remote position. In this role, you will deliver an outstanding customer support experience for our Ceph and Open Shift Data Foundation products by providing technical support and sustaining engineering services to enterprise customers. You will be supporting our customers through support incidents, product documentation issues, security issues and updates, upgrade issues/questions and general product and use case queries.

Votre rôle et vos responsabilités
  • You will work to support our customers by responding to service requests within the designated service-level agreement.
  • You will collaborate with engineers and developers to develop creative solutions for customers, including product fixes.
  • You will share your knowledge gained from troubleshooting issues by contributing to the knowledgebase and the team; present troubleshooting instructions and solutions to other support engineers and within the storage product.
  • Work to exceed customer expectations by providing outstanding customer service and ensure that regular updates are provided to ensure the customer is satisfied with the support received.
  • Investigate and troubleshoot issues while developing solutions for our customers while understanding their business needs.
Formation requise
Licence
Formation préférée
Licence
Expertise professionnelle et technique requise

  • 2+ Years of experience working as a support, sustaining or development engineer or directly related experience.

  • Linux Storage System administration experience, including system installation, configuration and maintenance.

  • Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation.

  • Must be able to work and collaborate in a team setting and look to share knowledge with peers.

Expertise professionnelle et technique préférée

  • 1+ years of working with Ceph/Openshift/Kubernetes technologies

À propos de la Business Unit

IBM Systems aide les responsables IT à poser un regard différent sur leur infrastructure. Les serveurs et le stockage IBM ne sont plus des objets inanimés : ils peuvent comprendre, raisonner et apprendre, permettant ainsi à nos clients d'innover tout en évitant les problèmes IT. Nos systèmes sont les moteurs des industries les plus importantes au monde et nos clients sont les architectes du futur. Rejoignez-nous pour participer à la construction de notre portefeuille technologique de pointe, conçu pour l'entreprise cognitive et optimisé pour le cloud computing.

VOTRE VIE CHEZ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

À propos d'IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Autres détails pertinents sur le poste

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