Apptio’s FinOps Consultants play a very dynamic role. It requires someone who can speak at a technology, business, and financial level to fluently act as the customer’s expert guide to managing their cloud spending. You’ll join Apptio’s Customer Success team, a tight knit group of experts obsessed with helping customers to achieve their goals.
In a typical day, you’ll be working with FinOps Practice Management customers as you lead them through discovery engagements to clearly understand the customer’s defined objectives and participate in the delivery of meeting those objectives. You’ll be asked to dive a layer deeper into specific groups (Lines of Business, Finance, Technology) to understand each group’s needs and responsibilities against the overall company objectives. You will synthesize a future state that will allow the customer to be successful. You will identify gaps that the customer may have that would prevent them from achieving that success and then build plans to close those gaps. Working closely with FinOps Principals, you will document and present your findings with the customer and encourage open productive discussion.
For an existing customer you will be executing the plan created specifically for that customer while also responding to requests from the customer and changes to the customer’s objectives. As their business changes, we need to recalculate our path to their success. You will interact regularly with the customer’s team and even take action to make changes to the customer’s cloud account to execute your recommendations. You will setup and configure the Apptio Cloudability platform to align to the needs assessed for your customers engaging with Cloudability Technical Account Managers and the India COE as part of the delivery team.
As an organization, IBM has a very strong culture; it is open, transparent, and very customer focused. Leaders in the organization consistently showcase the following key attributes and look to build teams that embrace these qualities every day:
Our values:
- Act with Transparency
- Promote Accountability & Collaboration
- Produce Outstanding Results
- Tackle Challenges & Navigate Ambiguity
- Inspire Customers
- Appreciate & Respect our Differences
- Never Stop Growing & Learning
- Work closely with new & existing customers to guide them through the Professional Services Practice Management and Advisory services Discovery, Planning, and Execution process
- Analyze customer business objectives and use the Apptio Cloudability platform to build insightful reporting and dashboards
- Participate in deep architectural discussions to help customers ensure they are making the most cost-efficient choices
- Perform analysis, create decks and present regular operational reviews to customer leadership
- Collaborate with an internal global team to grow a strategically important part of the Apptio business
- Partner with other Apptio domain experts to bring together the collective suite of Apptio products to generate insights across customers total IT spend
- Be the voice of the customer, champion and advocate for customer requirements with our Product and Engineering teams
- Contribute educational content, blog posts, and tutorials to help customers derive more value from Apptio Cloudability
- Proven experience in business analysis, consulting, customer success or equivalent experience
- 3+ Years demonstrated public cloud knowledge and experience (AWS, Azure, GCP): AWS Cloud Practitioner certification or equivalent knowledge
- Previous experience in a FinOps role
- German Language Skills C1 level
- Fluent English Language Skills
- S. in Computer Science, Engineering, MIS, Finance or equivalent (not mandatory)
- AWS Certified Solutions Architect - Associate certification or higher (or equivalent knowledge)
- Strong scripting or data science experience via Python, BASH, SQL, R, etc.
- FinOps Practitioner, Cloud Financial Management or equivalent Certifications
- Skilled at building relationships with customers and co-workers
- Proven track record of developing frameworks to solve ambiguous problems and leveraging data to derive insights that lead to actionable recommendations
- Strong verbal, written and interpersonal communication skills in both technical and non-technical contexts
- ITIL or equivalent & project management skills and experience a plus.