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Introduction

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. 

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.


IBM has been dedicated to the Veterans Benefits Administration (VBA) mission of accelerating the processing of benefits claims and the subsequently enabled reskilling of VBA Claims Assistants to higher-value roles. 


Scope of work will include, developing largely unattended automation capabilities to process PMR (Private Medical Record) requests. Required services may include: 

  • Accessing the PMR request in the appropriate work queue and the Veteran’s eFolder within VBMS 
  • Determining if PMR Exclusion conditions apply
  • Performing workflow-driven Case Management for the PMR request
  • Selecting and retrieving the appropriate records identified in the PMR request
  • Redacting, if needed, the records to remove Personally Identifiable Information (PII) and other information
  • Updating VBMS with correspondence and records
  • Providing access for VBA to inspect PMR responsive records for quality in the record selection, redaction, timeliness and other critical performance indicators
  • Generating both interim and final, official responsive records for the Veteran/requester 
  • Securely deliver the Completion letter and the responsive records to the requester in an automated fashion 
  • Recording status related to each request as needed
  • Providing PMR responsive records retention services
Rôle et responsabilités

The candidate shall use a PMR (Private Medical Record) Processing System to retrieve and validate veterans’ PMRs from PHP’s (Private Healthcare Providers). Additionally, the candidate will validate the outputs of the PMR Processing System’s automation while accommodating integrated human-in-the-loop steps where necessary to achieve transaction performance goals. The candidate will assist facilitation of case processes via “human-in-the-loop” activities to include extraction of responsive documents, and/or case management, and validation of automated redactions if needed.  Additionally, support will also be necessary to support quality reviews of PMR case processing. 

Overall duties will consist of making phone calls to private healthcare providers, data entry, processing PMR requests, and quality assurance activities, while maintaining security posture and protecting Veteran’s personal information.

Formation requise
Diplôme de fin d'études secondaires/de formation générale
Formation souhaitée
Grade d'associé/Diplôme d'études collégiales
Expertise professionnelle et technique requise
  • Working in a call center capacity via outbound calling (non-technical)
  • Prior data entry experience with strong attention to detail
  • Knowledge of and familiarity with Microsoft Office suite (Excel, Word, PowerPoint)
  • Willing to work flexible hours including nights and weekends
  • Must be able to work onsite at IBM’s facility in Rocket Center, WV at minimum 3 days a week
  • Able to obtain a Public Trust clearance from the U.S. Federal government (This is performed when awarded the position)


Expertise professionnelle et technique souhaitée
  • Experience with the Department of Veterans Affairs and/or other US Federal Government Agencies
  • Familiarity with Robotic Process Automation (RPA), Artificial Intelligence (AI) and Optical Character Recognition (OCR)
  • Experience working with case management systems. For quality review personnel, functional knowledge of policies/regulations governing PMR case management.

L'unité commerciale

IBM Consulting est l'activité de conseil et de services professionnels mondiaux d'IBM, avec des capacités de pointe dans la transformation des entreprises et des technologies. Avec une expertise approfondie dans de nombreux secteurs, nous offrons des services de stratégie, d'expérience, de technologie et d'exploitation à un grand nombre des entreprises les plus innovantes et les plus précieuses du monde. Nos collaborateurs se concentrent sur l'accélération des activités de nos clients grâce au pouvoir de la collaboration. Nous croyons au pouvoir de la technologie utilisée de manière responsable pour aider les gens, les partenaires et la planète.

VOTRE VIE CHEZ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

À propos d'IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Autres détails pertinents sur le poste

IBM offers a competitive benefits program which may include medical & prescription drug coverage, dental, vision, mental health & well being, 8 paid holidays, minimum 56 hours paid sick time, 80 hours paid vacation, life insurance, 401(k), financial counseling, and the IBM Employee Stock Purchase Plan. IBM offers paid family medical leave and disability benefits to eligible employees where required by applicable law.
This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role
We consider qualified applicants with criminal histories, consistent with applicable law.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.