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Introduction

As a Customer Success Manager (CSM) for IBM Apptio line of products, you will be responsible for ensuring that customers have a successful experience using the products, provide ongoing support to customers, monitor their usage of the product, and identify opportunities for upselling or cross-selling. Serve as the primary point of contact for a portfolio of customers, handling any issues or questions they may have and working to ensure their overall satisfaction with the product. 

Rôle et responsabilités

  1. Plan, execute and track new and existing customers Cloud Savings Program across AWS and/or Azure. 

  1. Lead discussions and manage customer’s commitment based discounts across all savings instruments. 

  1. Analyze customer business objectives and use the Apptio Cloudability / Kubecost  platform to build insightful reporting, dashboards and savings program  

  1. Perform analysis and present regular operational reviews to customer & Apptio leadership  

  1. Collaborate with an internal global team to grow a strategically important part of the Apptio business  

  1. Partner with other Apptio domain experts to bring together the collective suite of Apptio products to generate insights across customers total IT spend  

  1. Be the voice of the customer, champion and advocate for customer requirements with our Product and Engineering teams.

Formation requise
Baccalauréat
Formation souhaitée
Baccalauréat
Expertise professionnelle et technique requise

  1. Overall, 5+ years of industry experience. 

  1. Good understanding on Kubernetes and Hold “CKA” Certification 

  1. Hands-on experience with a cloud vendor (AWS or Azure or GCP). Certification in AWS Practitioner or Azure AZ900 

  1. Plan, execute and track new and existing customers Cloud Savings Program across CSP's . 

  1. Deep knowledge of rate optimization at AWS (Savings Plans, Reserved Instances)  

  1. Track record of increasing FinOps maturity  

  1. Demonstrated ability to break down complex problems into sub-tasks and track outcomes  

  1. Experience in customer-facing roles such as consulting, customer success or equivalent experience  

  1. Lead discussions and manage customer’s commitment based discounts across all savings instruments.  

  1. Analyze customer business objectives and use the Apptio Cloudability / Kubecost platform to build insightful reporting, dashboards and savings program 

  1. Perform analysis and present regular operational reviews to customer & Apptio leadership 

  1. Collaborate with global team to grow a strategically important part of the Apptio business  

  1. Partner with other Apptio domain experts to bring together the collective suite of Apptio products to generate insights across customers total IT spend  

  1. Be the voice of the customer, champion and advocate for customer requirements with our Product and Engineering teams   

  1. Excellent verbal, written and interpersonal communication skills in both technical and non technical contexts 

Expertise professionnelle et technique souhaitée

  1. AWS Certified Solution Architect - Associate or higher (or equivalent knowledge)  

  1. Skilled at building relationships with customers and co-workers  

  1. Proven track record of developing frameworks to solve ambiguous problems and leveraging data to derive insights that lead to actionable recommendations 

L'unité commerciale

Logiciels IBM insuffle de l'intelligence dans les opérations commerciales de base — de l'apprentissage machine à l'IA générative — pour aider à rendre les organisations plus réactives, plus productives et plus résilientes. Logiciels IBM aide les clients à mettre l'IA en action dès maintenant pour créer une valeur réelle avec confiance, rapidité et assurance dans les domaines du travail numérique, de l'automatisation informatique, de la modernisation des applications, de la sécurité et de la durabilité. La capacité d'utiliser toutes les données est essentielle à cet égard, car la valeur de l'IA dépend de la valeur des données qui l'alimentent. Dans la plupart des organisations, les données sont réparties sur plusieurs nuages, sur site, dans des centres de données privés et à la périphérie. La plateforme d'IA et de données d'IBM permet de faire évoluer et d'accélérer l'impact de l'IA avec des données fiables, et fournit des capacités de pointe pour former, ajuster et déployer l'IA dans l'ensemble d'une entreprise. La plateforme infonuagique hybride d'IBM est l'une des approches les plus complètes et les plus cohérentes en matière de développement, de sécurité et d'exploitation dans des environnements hybrides, ce qui constitue une base flexible pour tirer parti des données, où qu'elles se trouvent, afin de bien ancrer l'IA au sein d'une entreprise.

VOTRE VIE CHEZ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

À propos d'IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Autres détails pertinents sur le poste

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