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Introduction

IBM is one of the largest computer organizations in the world and considered "the leader in computer standards" by industry veterans. Our industry ranges from hardware and software development to highly related skilled services. We welcome you sharing this opportunity with family, friends and colleagues who may be qualified and interested. 

Rôle et responsabilités

The System Services Representative is responsible for all activities related to providing service to IBM and other equipment manufactures Servers & Mainframes, including the peripheral and network equipment that makes up a complex system environment. This will include maintaining complete and accurate customer records, interacting with customers. Strong interpersonal skills and the ability to create a connection with customers is vital in this position. 

This position is a regular full time position. Working hours are 8:30 am to 5:15 pm. With occasional requirements to work off prime shift and weekends, including standby/on-call rotation. Fully funded training/education, mileage reimbursement for personal car use, and benefits are available. Work-related travel throughout Canada and the U.S., along with assignments worldwide, is possible.

Formation requise
Diplôme technique
Formation souhaitée
Diplôme technique
Expertise professionnelle et technique requise

•        Strong execution and interpersonal skills

•        Highly organized

•        Strong attention to detail 

•        Ability to manage multiple responsibilities and set priorities 

•        Experience responding to customers' concerns

•        Strong written and verbal communication skills

•        Proactive self-starter

•        Flexibility to adapt to a rapidly changing environment

•        Computer servicing proficiency, including knowledge of associated s/w


Expertise professionnelle et technique souhaitée

Experience and Education 

•        The position requires an organized team player with some experience (we will train you) in a professional services environment. Entry Level candidates are acceptable.

•        College or higher degree is desirable.

 

L'unité commerciale

IBM Systems aide les chefs de file en TI à penser différemment leur infrastructure. Les serveurs et le stockage d'IBM ne sont plus inanimés - ils peuvent comprendre, raisonner, et apprendre de façon à ce que nos clients puissent innover tout en évitant les problèmes informatiques. Nos systèmes alimentent les plus importantes industries du monde et nos clients sont les architectes de l'avenir. Rejoignez-nous pour aider à constituer notre portefeuille technologique de pointe conçu pour les affaires cognitives et optimisé pour l'informatique en nuage.

VOTRE VIE CHEZ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

À propos d'IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Autres détails pertinents sur le poste

Must have the ability to work in Canada without sponsorship. For additional information about location requirements, please discuss with the recruiter following submission of your application.