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Introduction

A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions. Seeking new possibilities and always staying curious, we are a team dedicated to creating the world’s leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career. IBM’s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.

Rôle et responsabilités

Members of our Advanced Customer Support team are talented specialists, integral to the operations of the IBM Cloud support organization. Our engineers focus on delivering a positive, customized experience to our end users, working with a wide variety of tools at their disposal. Customer satisfaction is your key focus and you will be a significant contributor delivering IT Support that will delight our IBM Users. You'll be comfortable in technical environments and quickly be able to analyze complex multi-system issues.

 

 Our Security Support Engineers work closely with our end users to troubleshoot and resolve issues surrounding their cloud-based security products

Formation requise
Baccalauréat
Formation souhaitée
Baccalauréat
Expertise professionnelle et technique requise
  • A strong knowledge in the following areas is recommended:
  • Intermediate knowledge of Operating System Principals (Windows, Linux, VMware)
  • Strong troubleshooting/analytical skills (log parsing, deep-dive testing, etc)
  • A strong understanding of Networking, Gateways, Firewalls, & Routing
  • SSL Certificates
  • VPN, OpenVPN, Authentication

Network Protocols, TCP/IP, OSPF, RIP, DNS, VLAN 

Other responsibilities include:

Diagnose and troubleshoot issues reported by IBM Cloud customers.

Effectively communicate with customers and partners via phone, chat and case regarding technical issues.

Document and track customer cases from start to finish ensuring customer expectations are properly managed and that technical issues are resolved to the customer’s 

Work with various internal teams, and management to diagnose and resolve critical issues.

Expertise professionnelle et technique souhaitée

Industry certifications related to network & security technologies such as CISSP, CEH, CCNA 

Experience with Cisco, Juniper/JunOS, Vyatta is a strong plus.

Linux (CentOS/RedHat,Ubuntu/Debian) Troubleshooting

L'unité commerciale

IBM Systems aide les chefs de file en TI à penser différemment leur infrastructure. Les serveurs et le stockage d'IBM ne sont plus inanimés - ils peuvent comprendre, raisonner, et apprendre de façon à ce que nos clients puissent innover tout en évitant les problèmes informatiques. Nos systèmes alimentent les plus importantes industries du monde et nos clients sont les architectes de l'avenir. Rejoignez-nous pour aider à constituer notre portefeuille technologique de pointe conçu pour les affaires cognitives et optimisé pour l'informatique en nuage.

VOTRE VIE CHEZ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

À propos d'IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Autres détails pertinents sur le poste

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.