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Introduction

A career in IBM Consulting is rooted in long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation for success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Rôle et responsabilités
  1. Sales Order Management (SOM):
    • Configure, monitor, and troubleshoot the sales order process in SAP, ensuring smooth processing of customer orders from creation to delivery.
    • Coordinate with cross-functional teams (e.g., Sales, Logistics, and Finance) to resolve any issues in the order processing cycle.
    • Ensure compliance with company policies and legal requirements for order handling, processing, and delivery.
    • Implement enhancements and system optimizations to improve the efficiency of order processing.
    • Monitor and manage the order backlog and support the team in ensuring timely order fulfillment.
  2. Pricing & Invoicing:
    • Oversee the SAP pricing procedure to ensure accurate and timely pricing of products and services.
    • Configure and maintain pricing conditions, discounts, and surcharges, ensuring that they are aligned with business strategies and customer agreements.
    • Resolve any pricing discrepancies and collaborate with the finance team to ensure correct invoicing and revenue recognition.
    • Ensure invoicing processes are compliant with internal controls, and resolve any issues related to invoicing, including credit memos, adjustments, and disputes.
    • Support the integration of SAP with external billing and invoicing systems, if applicable.
  3. Intercompany Functions:
    • Lead the setup and configuration of intercompany processes within the SAP OTC cycle, including intercompany sales orders, intercompany billing, and financial postings.
    • Coordinate with finance and accounting teams to ensure correct invoicing, transfer pricing, and tax calculations for intercompany transactions.
    • Manage intercompany reconciliation processes and resolve discrepancies in the intercompany flow of goods and services.
    • Support compliance with tax regulations, transfer pricing rules, and any other legal requirements in relation to intercompany transactions.
    • Perform month-end and year-end closing activities related to intercompany processes.
  4. System Configuration and Support:
    • Configure and customize SAP SD module to support Sales Order Management, Pricing, Invoicing, and Intercompany transactions.
    • Provide ongoing system support, including troubleshooting and resolving issues related to OTC processes.
    • Conduct regular system testing for patches, upgrades, and new features, ensuring minimal disruption to business processes.
    • Collaborate with SAP Basis and Security teams to manage user roles, authorizations, and access rights for OTC processes.
  5. Business Process Improvement & Documentation:
    • Identify opportunities to streamline and improve OTC processes through system automation, process redesign, and technology upgrades.
    • Maintain and update documentation related to SAP OTC processes, including process flows, SOPs, and training materials.
    • Work closely with business stakeholders to understand evolving needs and ensure that SAP configurations and functionality are aligned with business goals.
  6. User Training & Support:
    • Provide training and support to end-users in the Sales, Finance, and Operations teams on SAP OTC processes and tools.
    • Conduct workshops and create user manuals to ensure efficient use of the SAP system.
    • Act as a subject matter expert (SME) for OTC processes, providing guidance and resolving queries from end-users.
  7. Cross-Functional Collaboration:
    • Collaborate with other SAP functional teams (e.g., MM, FI, CO, and WM) to ensure end-to-end process integration across the SAP landscape.
    • Participate in project teams for SAP rollouts, enhancements, and upgrades, providing expertise on OTC processes.
    • Liaise with IT teams to troubleshoot system issues and propose solutions to improve system performance.
  8. Reporting and Analytics:
    • Develop and maintain reports and dashboards to track key performance indicators (KPIs) for the OTC process, such as order fulfillment, pricing accuracy, invoicing accuracy, and intercompany transaction efficiency.
    • Provide insights to management on trends, issues, and opportunities for process improvements within the OTC cycle.
Formation requise
Grade d'associé/Diplôme d'études collégiales
Formation souhaitée
Baccalauréat
Expertise professionnelle et technique requise
  • Education: Bachelor's degree in Business, Information Technology, or a related field. SAP certification in SAP SD (Sales and Distribution) is a plus.
  • Experience: Minimum of 5-7 years of experience in SAP Order to Cash (OTC) processes, including Sales Order Management (SOM), Pricing, Invoicing, and Intercompany functions.
  • Technical Skills:
    • Expertise in SAP SD module, including configuration and customization for OTC processes.
    • Hands-on experience with intercompany processes and integration with FI/CO.
    • Strong understanding of pricing conditions, pricing procedures, and invoicing processes in SAP.
    • Familiarity with SAP integration points with other SAP modules (MM, FI, CO, and LE).
    • Knowledge of SAP reporting tools (e.g., SAP Fiori, SAP BW, and SAP Query).
  • Communication Skills: Strong written and verbal communication skills with the ability to interact with cross-functional teams and provide training and support.
  • Problem-Solving: Strong analytical and problem-solving skills with the ability to troubleshoot issues and find solutions within the SAP environment.
  • Project Management: Experience in managing or participating in SAP projects, enhancements, and system upgrades.
  • Business Process Knowledge: Deep understanding of the OTC business processes in a manufacturing, distribution, or service environment.
Expertise professionnelle et technique souhaitée
  • Experience with SAP S/4HANA or other newer SAP platforms.
  • Knowledge of SAP Fiori and SAP UI5 for building user-friendly interfaces and reports.
  • Familiarity with global taxation rules, transfer pricing, and VAT compliance.

L'unité commerciale

IBM Consulting est l'activité de conseil et de services professionnels mondiaux d'IBM, avec des capacités de pointe dans la transformation des entreprises et des technologies. Avec une expertise approfondie dans de nombreux secteurs, nous offrons des services de stratégie, d'expérience, de technologie et d'exploitation à un grand nombre des entreprises les plus innovantes et les plus précieuses du monde. Nos collaborateurs se concentrent sur l'accélération des activités de nos clients grâce au pouvoir de la collaboration. Nous croyons au pouvoir de la technologie utilisée de manière responsable pour aider les gens, les partenaires et la planète.

VOTRE VIE CHEZ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

À propos d'IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Autres détails pertinents sur le poste

Must have the ability to work in Canada without sponsorship.


This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.