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Introducción

A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions.  

Seeking new possibilities and always staying curious, we are a team dedicated to creating the world’s leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.  

IBM’s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.

Su función y responsabilidades
As a Site Reliability Engineer, you will work in an agile, collaborative environment to build, deploy, configure, and maintain systems for the IBM client business. In this role, you will lead the problem resolution process for our clients, from analysis and troubleshooting, to deploying the latest software updates & fixes. 

Your primary responsibilities include: 

Infrastructure & Cloud Management:

• Design, build, and manage scalable cloud infrastructure using IBM Cloud, AWS, GCP, Azure.• Implement Infrastructure as Code using Terraform.• Deploy and configure applications using container orchestration platforms like Kubernetes/OpenShift.


Automation & CI/CD:

• Develop and maintain automation scripts and tools using Python, Groovy, and Ansible.• Build and manage robust CI/CD pipelines using tools like Jenkins, IBM Continuous Delivery, and ArgoCD.

 

System Monitoring & Reliability:

• Monitor health and performance of production systems (24x7 observability).• Use tools like Instana, Grafana/Prometheus, and New Relic to build alerts and dashboards.• Troubleshoot and resolve production issues in collaboration with engineering and support teams.

 

Security & Compliance:

• Perform regular patching, upgrades, and collaborate with product support to resolve issues.

 

Database & Middleware:

• Manage open-source middleware and databases such as PostgreSQL, CouchDB, Redis, Kafka, and Spark.• Participate in incident response and on-call rotations.
Educación requerida
Licenciatura
Educación preferida
Licenciatura
Experiencia profesional y técnica requerida

Required Technical and Professional Expertise:
- Strong working knowledge of Kubernetes and cloud infrastructures, with a preference for AWS.
- Proven experience in providing on-call support for critical production systems, with a focus on determining root cause analysis (RCA).
- Proficiency in scripting languages like Python and related tools.
- Strong problem-solving skills and attention to detail.
- Expertise in automation platforms such as AWX.

Experiencia técnica y profesional preferida

Familiarity with Salesforce infrastructure and case management processes.
- Experience with monitoring tools and incident management platforms.
- Ability to work efficiently in a global, distributed team environment.

Acerca de la Unidad de Negocios

IBM Software es la unidad de negocio que infunsiona inteligencia en las operaciones comerciales, desde el aprendizaje automático hasta la IA generativa, para ayudar a que las organizaciones sean más receptivas, productivas y resilientes. IBM Software ayuda a los clientes a poner la IA en acción ahora para crear valor real con confianza, velocidad y confianza en el trabajo digital, la automatización de TI, la modernización de aplicaciones, la seguridad y la sostenibilidad. Para lograrlo, es esencial aprovechar al máximo todos los datos disponibles, ya que la calidad y eficacia de la inteligencia artificial dependen directamente de los datos que la sustentan. En la mayoría de las organizaciones, los datos se distribuyen en múltiples nubes, en las instalaciones, en centros de datos privados y en el borde.La plataforma de datos e inteligencia artificial de IBM potencia y amplifica el impacto de la IA a través de datos confiables, ofreciendo capacidades avanzadas para entrenar, ajustar y desplegar inteligencia artificial a escala empresarial. Por su parte, la plataforma de nube híbrida de IBM se destaca como una de las soluciones más completas y consistentes, integrando desarrollo, seguridad y operaciones en entornos híbridos. Esta base flexible permite aprovechar los datos, sin importar dónde se encuentren, e incorporar la inteligencia artificial de manera profunda y estratégica en toda la organización.

SU VIDA @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

Acerca de IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.


Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. 


At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Otros detalles relevantes del empleo

For additional information about location requirements, please discuss with the recruiter following submission of your application.