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Introducción

We are looking for an early-career professional to join our QRadar Support team (Charlie squad), focused on performance-related challenges. In this role, you’ll work directly with clients to troubleshoot complex issues involving the event pipeline, system performance, EPS (events per second), and rules processing. This position is highly technical and requires strong problem-solving skills, attention to detail, and the ability to investigate system bottlenecks and the curiosity to dive deeper as you grow in the role.

Su función y responsabilidades

 


  • Serve as a primary point of contact for clients experiencing performance-related issues in QRadar

  • Investigate and resolve problems with the event pipeline, EPS rates, and rule performance

  • Analyze system metrics, logs, and configurations to identify bottlenecks or inefficiencies

  • Provide clear, step-by-step technical guidance to clients in English (written and verbal)

  • Collaborate with other squads, development, and operations teams on complex or escalated issues

  • Document troubleshooting steps and contribute to knowledge base articles to improve team efficiency

  • Participate in an on-call rotation or high-priority case management when required

  • Continuously build expertise in QRadar and performance tuning best practices


Educación requerida
Diploma técnico
Educación preferida
Licenciatura
Experiencia profesional y técnica requerida

 


  • Intermediate Linux knowledge : navigating CLI, reading logs, monitoring processes, and troubleshooting performance issues

  • Experience troubleshooting software or infrastructure performance issues (e.g., CPU, memory, I/O bottlenecks, network impact)

  • Understanding of networking fundamentals (TCP/IP, ports, connectivity, DNS)

  • Analytical mindset with ability to investigate complex system behavior and interpret logs/metrics

  • Experience in a customer-facing technical support role or equivalent troubleshooting environment

  • Excellent communication skills in English (written and spoken)

  • Ability to stay calm under pressure and work through high-priority client issues


Experiencia técnica y profesional preferida

 


  • Familiarity with SIEM performance concepts: EPS (Events Per Second), event pipeline, rules performance

  • Exposure to other SIEM platforms (e.g., Splunk, ArcSight, LogRhythm) or log management tools

  • Experience using monitoring or profiling tools (top, iostat, vmstat, nmon, etc.)

  • Knowledge of QRadar architecture or other enterprise-scale systems

  • Understanding of rules engines or workload optimization concepts

  • Basic scripting (Bash or Python) for troubleshooting and automation


Acerca de la Unidad de Negocios

IBM Software es la unidad de negocio que infunsiona inteligencia en las operaciones comerciales, desde el aprendizaje automático hasta la IA generativa, para ayudar a que las organizaciones sean más receptivas, productivas y resilientes. IBM Software ayuda a los clientes a poner la IA en acción ahora para crear valor real con confianza, velocidad y confianza en el trabajo digital, la automatización de TI, la modernización de aplicaciones, la seguridad y la sostenibilidad. Para lograrlo, es esencial aprovechar al máximo todos los datos disponibles, ya que la calidad y eficacia de la inteligencia artificial dependen directamente de los datos que la sustentan. En la mayoría de las organizaciones, los datos se distribuyen en múltiples nubes, en las instalaciones, en centros de datos privados y en el borde.La plataforma de datos e inteligencia artificial de IBM potencia y amplifica el impacto de la IA a través de datos confiables, ofreciendo capacidades avanzadas para entrenar, ajustar y desplegar inteligencia artificial a escala empresarial. Por su parte, la plataforma de nube híbrida de IBM se destaca como una de las soluciones más completas y consistentes, integrando desarrollo, seguridad y operaciones en entornos híbridos. Esta base flexible permite aprovechar los datos, sin importar dónde se encuentren, e incorporar la inteligencia artificial de manera profunda y estratégica en toda la organización.

SU VIDA @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

Acerca de IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.


Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. 


At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Otros detalles relevantes del empleo

For additional information about location requirements, please discuss with the recruiter following submission of your application.