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Introducción

A Customer Success (CS) Technical Specialist or CS AI Technical Specialist in IBM means a career where you're helping clients fully realize the value of IBM products, whilst growing their adoption of next-generation technologies from across IBM's software portfolio. We are looking for applicants interested in careers in software development, data engineering and/or AI Engineering in customer success technical sales. 

Preferring to 'show' vs. 'tell' we're looking for professionals who want to combine their technical expertise and education with the people skills needed to build technical solutions, co-creating with customers, partners, and colleagues to solve technical and business challenges. 

Excellent onboarding training will set you up for success, whilst ongoing development will continue to advance your career through its upward trajectory. Our sales environment is fast-paced and supportive. Always part of a team, you'll be surrounded by leaders and colleagues who are always willing to help and be helped – as you support pilots that compel clients to invest in IBM's products and services.



IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Su función y responsabilidades

As a CS Technical Specialist, you will specialize in computer science/software engineering and/or AI Engineering to help clients deploy and adopt IBM’s software portfolio. You will work closely with customers, product managers, and development teams to understand client business requirements and implement solutions that address complex business challenges with IBM software products. With a hands-on approach to installing, coding, demonstrations and communicating, you will be able to showcase IBM solutions as a product SME. You will design and articulate architectures compatible with a client’s technology stack via use-case identification, solution architecture design, and MVP (minimal viable product) builds. With technical expertise and a consultative style, you'll quickly build credibility as a trusted advisor at all levels with customers and IBM colleagues. To drive expansion and renewal growth, you'll guide leading enterprise companies through approaches that realize the full value of their IBM investments. 

Your primary responsibilities will include, but not be limited to:
 

• Understanding Client's technical needs: Understand clients' primary needs and establish yourself as a trusted technical expert for their migration, deployment, and adoption of IBM’s Software Portfolio offerings. 

• Facilitating Use Case Exploration and Business Framing: Lead use case exploration and business framing workshops, develop client value realization models. 

• AI Technical Specialist role only: Developing AI Solutions: Using your engineering skills to code/ build MVPs using python, open-source frameworks, RedHat and IBM product portfolio (will learn on the job). 

• Leading Persuasive Technical Conversations: Lead technical discussions that persuade clients to act based on their requirements and the value provided by IBM's solutions. 

• Deploying and Developing Enterprise Applications: Performing hands-on engineering activities to install, develop, train, deploy, configure and run latest IBM technologies in client environment. 

• Creating Post-Deployment Customer Success Plans: Develop customer success plans aimed at continually increasing active user adoption of IBM's products. 

To be successful in this role, you will need:
 

• Confidence to contact and engage potential new customers and deliver an elevated experience. 

• A desire to continually learn new technologies and how to apply their value in a client environment. 

• Motivation to achieve technical objectives and high client satisfaction. 

• Embrace curiosity and a growth mindset. 

You may work with any of the following technologies: Analytics, Artificial Intelligence, IT Automation, Cloud, Security, Sustainability. 
This position requires you to be in one of the following IBM offices: Atlanta GA, Boston MA, Chicago IL, New York NY, Raleigh NC, San Francisco CA, and Washington DC. 

Readiness to travel up to 40% annually.

Educación requerida
Diploma de secundaria / GED
Educación preferida
Licenciatura
Experiencia profesional y técnica requerida

• Education: Computer Science, Data Science or Engineering, Information Systems, or equivalent technical degree/experience. 

• Experience with programming: Python, familiar with SDLC, Github 

• AI Technical Specialist role only: Experience with Machine Learning, Deep Learning, Large Language Models, ML Operations, Data Engineering, Generative AI & Retrieval Augmented Generation, Chatbots, Document processing and Natural Language Processing. 

• Experience installing and configuring software: Virtualization technology, scripting languages, markup languages, Unix, etc. Preferred: RHEL, OpenShift

• Client Focused: Asks open-ended questions and understands needs to address business challenges, Self-learner, Conversant about technology, stay up to date on latest industry trends and how it is being applied to address business challenges. 

• Team Player: Demonstrates team collaboration and can navigate different communication styles. 

• Excellent Communication Skills: Possess verbal, written, and interpersonal skills that are engaging, compelling and influential. 

• Self-Motivation and Problem-Solving Aptitude: A natural inclination toward self-motivation and initiative, in addition to the ability to navigate data and people to find answers and present solutions.

Experiencia técnica y profesional preferida

• Experience with RedHat OpenShift and Kubernetes. 

• Familiar with user experience design using software applications 

• Knowledge with Unix including software installs 

• AI Technical Specialist role only: Fine-tuning, Prompt Engineering, Python and Open-Source frameworks

Acerca de la Unidad de Negocios

IBM tiene presencia global y opera en más de 175 países con una amplia distribución geográfica de ingresos. IBM Global Sales es la unidad de negocio encargada de ventas estratégicas marcando la huella global de IBM, trabajando en estrecha colaboración con unidades operativas dedicadas en los distintos países donde se atienden clientes localmente. Nuestros equipos están liderados por gerentes de relaciones quienes dirigen grupos integrados de consultores, especialistas en soluciones y expertos en implementación. Su objetivo es impulsar el crecimiento y la innovación de los clientes. Al combinar el conocimiento local con la experiencia global y las capacidades digitales, IBM forja relaciones sólidas y duraderas con sus clientes.Este enfoque de gestión local fomenta la rapidez en el apoyo a los clientes, abordando nuevos mercados y realizando inversiones en oportunidades emergentes. Además, la organización Global Sales presta servicios a clientes con experiencia en su industria, así como a través de los productos y servicios que IBM y sus socios suministran. IBM también está ampliando su alcance a clientes nuevos y existentes a través de mercados digitales.

SU VIDA @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

Acerca de IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Otros detalles relevantes del empleo

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

  • Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
  • Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
  • Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
  • Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
  • Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences


We consider qualified applicants with criminal histories, consistent with applicable law.


This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.


This position is eligible for participation in an IBM Sales Incentive plan. Actual incentive opportunity will be based on performance and the eligible Target Incentive, as addressed in the applicable plan, all of which is subject to change. The compensation range listed for this position is the IBM Reference Salary that is used when you are not actively participating in a sales plan. Your actual base pay plus incentive opportunity will be determined by the Incentive Plan assigned to you.