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Introduction
IBM seeks to hire a Systems Services Representative in the Elk Grove Village are (Chicago, IL Service Territory). This role is for an individual contributor responsible for on-site installation, maintenance, and repair of IBM and multi-vendor systems and components including hardware, software, and operating systems in a data center environment.
Your role and responsibilities

The primary technical interface to clients for the coordination of hand on hardware and/or software support, and delivery of operational services, as required by the Client;
Client advisors on preventive maintenance, configuration, operation, and environmental factors that may impact product performance or impair the client’s IT operation;
Accountable to ensure a high level of client satisfaction with service delivery, technical support, and operational services for the client account(s). When critical situations occur, they are the IBM technical interface to clients and manage the situation until they are fixed;
They may also perform services activities such as systems assurance, systems-level problem determination, discontinuance, and relocation of IBM and non-IBM systems and products;
Local travel in the assigned Territory throughout the week in support of Client’s needs;
Skills may begin with printers, but will expand to include Server, Networking, and Storage support
IBM Technical Support Services (TLS) is a leader in Service Delivery Excellence, providing world class support to all of IBM’s Customers. The ideal Candidate will become part of a high-performance team, built on camaraderie, teamwork. TLS values professional growth, and is heavily invested in skills development, through education & training.

 Note: This role requires candidates to have a valid driver’s license and a reliable vehicle, at times be able to drive long distances, lift weight up to 40 pounds, kneel, squat, stand and sit for extended period of time, work second and third shift as needed, respond to business calls off hours.

Required education
High School Diploma/GED
Required technical and professional expertise
  • Hands on working knowledge of hardware repairs
Preferred technical and professional experience
  • Technical school is a plus

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio  designed for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.


Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.


Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.


Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. 


At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.