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Introduction

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your role and responsibilities

We’re looking for an experienced Site Reliability Engineer to join our team. At IBM, the Software Defined Networking (SDN) business which includes IBM Hybrid Cloud Mesh, NS1 and other offerings focuses on software based networking, an architecture approach that enables network to be intelligently and centrally controlled using software with main focus on automating network functions, allowing for simpler provisioning and management of network resources, everywhere from the data center to the campus to the edge. 

Ideally you will have experience supporting a SaaS platform with one or more customers running production workloads. Your experience will include troubleshooting and debugging live production issues, rectifying problems while working to minimise downtime, as well as pre-emptively making changes to prevent issues from occurring. Your previous experience with cloud computing, observability tools, and SRE best-practices, amongst other things, enabled you to carry out this role effectively.  

Ideally, you’ll bring the following experience:

  • Cloud Computing (Preferably AWS or IBM Cloud)  
  • Configuration management and infrastructure-as-code experience (Terraform and Ansible preferred)
  • Collaborating with product development engineers to identify, implement and report on service level indicators and objectives
  • Software development and scripting (GoLang/python/bash) 
  • Deploying and troubleshooting complex, global production systems 
  • Multiple hosting models preferred (managed, colo, and AWS/multi-cloud) 
  • Admin-level Linux skills 
Required education
None
Required technical and professional expertise
  • Minimum of 4 to 7 years' experience in hands-on global production system deployment, administration and troubleshooting 
  • Proven experience in systems performance analysis and debugging in a Linux environment 
  • Experience in software development and scripting: bash and python are required (golang preferred) 
  • Experience in automation is required 
  • 2+ year’s Experience with provisioning and configuration management systems (terraform, ansible) across multiple cloud providers 
  • 2+ years Experience in observability and alerting systems, splunk, Loki, open telemetry or similar systems 
  • 2+years experience in working with different cloud providers such as IBM Cloud, AWS, Azure, GCP 
  • 3+years Experience with operating systems running on Kubernetes / Openshift platforms. 
  • Experience on Postgres DBA and kafka (or similar) 
  • Collaborating with product development engineers to identify, implement and report on service level indicators and objectives 
  • Willingness to participate in an on-call rotation.
Preferred technical and professional experience

Experience with the following would be an asset:

  • Working on integration and delivery systems such as Jenkins
  • Containerized applications 
  • Experience with remote bare metal hardware provisioning. PXE boot, working with remote hands 

ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.