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Introduction

Who are You? 

 

Colleagues regard you as someone who navigates customer outcomes, business impacts, and functional tradeoffs with aplomb (skill). Your communication style leaves team members feeling respected, heard, and understood. Imagine channeling your expertise to shape the technology of tomorrow—a force that powers the world around us and yields an impact to be proud of. 

The Product Manager is a key contributor the overall business success, working with Design and Development teams to create and deploy differentiated product capabilities / offerings; while working with Go-To-Market teams (Sales, Marketing, Customer Success) to properly position the product, assist with opportunities (when needed) and interact with customers and prospects. Product Managers at IBM are responsible for defining Business problems, User experiences / pain points, relevant technologies, competitive intelligence, Market financials: size, growth rate, market share % and Market trends. 

 

As a Product Manager, you will: 

  • Define and maintain user and experience outcome-based product roadmaps 
  • Utilize Continuous Discovery Habits and Design Thinking to solve customer problems in innovative ways.  
  • Engage customers to capture feedback, develop insights, evangelize, and educate 
  • Identify discrete segments within our customer base. Define user value proposition and experience roadmaps. 
  • Collaborate and communicate with other Product Managers in planning processes and coordinate product execution. 
  • Work collaboratively with Engineering and Design to create and iterate on multiple differentiated product and customer experiences. 
  • Maintain an end-to-end business plan for products in market (including pricing); set detailed direction and priorities across disciplines and monitor follow-through. 
  • Manage products in market and propose ideas to respond to market feedback / changes. 
  • Conduct, perform and analyze market research to identify new opportunities including competitive research, analyst reports making strategic recommendations for future product direction. 
  • Determine pricing, marketing communication strategy, identify routes to market, and be responsible for enabling the channels working with Go-To-Market teams. 
  • Work across all stages of product lifecycle from product definition, planning, release, modifications, maintenance, and market response. 
  • Perform market research to identify new opportunities including competitive research, analyst reports making strategic recommendations for future product direction. 

Successful candidates will possess a unique blend of business and technical savvy, a big-picture vision, a user-centric viewpoint, the drive to maximize market opportunities by designing and developing new offerings and capabilities. 

Your role and responsibilities

Are you a seasoned Product Manager with a proven track record of successful product ownership and growth? Colleagues regard you as someone who navigates customer outcomes, business impacts, and functional tradeoffs with unparalleled skill. Your communication style leaves team members feeling respected, heard, and understood. Now, imagine channeling your expertise to shape the technology of tomorrow—a force that powers the world around us and yields an impact to be proud of. 

 

IBM Instana prides itself on disrupting the observability / application monitoring market, leveraging automation and AI ideals to meet the challenges of modern applications and IT organizations.  

 

Instana is looking to add a Product Manager with a proven track record of successful product ownership and growth. This is a critical position that will evaluate opportunities, determine the features and outcomes that drive the greatest revenue for the products in our product portfolio, helping create value and contributing to the company’s success.  

Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise

 

 

 

Required technical and professional Expertise 

  • 3+ years of experience in product management, brand or segment management 
  • Demonstrated experience in defining and driving processes at scale across large organizations 
  • Organizational and collaboration skills with a demonstrated history of successfully defining and driving initiatives that span multiple organizational boundaries 
  • Excellent writing and presentation skills 
  • Demonstrated experience in communicating and reporting to leadership teams 
  • Demonstrated ability in successfully delivering initiatives with varying levels of ambiguity 
  • Demonstrated experience in the entire software development life cycle 
  • Bachelor’s degree, or equivalent experience 
Preferred technical and professional experience

Preferred technical and professional expertise 

  • MBA, MSM or Masters in Engineering a plus 
  • Prior experience in Sales, Marketing or Customer Success 
  • Prior experience in APM, IT Ops, AIOps or Observability (vendor or practitioner) 
  • Passion for driving increased efficiency across teams in multiple multinational locations 

ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

OTHER RELEVANT JOB DETAILS

Must have the ability to work in Canada without sponsorship.


This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.