In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
Has process knowledge and experience across the business processes supported for their clients; understands a client's strategy, priorities, and operations in the context of daily operational activities. This role is required to conduct daily process transactions, develop and implement process and operational improvements to meet client and IBM requirements. These professionals require skills in business operations, process management and compliance and an understanding of the process best practices and tools to execute their client's core business processes. Prioritizes tasks and choosing methods.
Environment:
* Experience and working knowledge in several interrelated departmental activities. Awareness of functional activities.
Communication/Negotiation:
* Seeks and exchanges information, ideas, and concepts. Some presentation skills are necessary. May require negotiation to achieve coordination.
Problem Solving:
* Use specialized technical knowledge to identify ,evaluate, and resolve various interrelated problems from several sources. Recommends improvements to established procedures.
Contribution/Leadership:
* Responsible for a variety of interrelated processes within well established procedures.
* College graduate, fresh graduates OR experienced professionals are accepted
* College undergraduate, 1-2yrs of relevant work experience in a call center
* Excellent written and verbal communication and interpersonal skills.
* Knowledge in MS Office applications
* Strong customer focus and adaptability to different personality types
* Able to work in multi-shift environment, including holidays
* Able to multi-task, set priorities and manage time effectively
* Location: Must be willing to report onsite - Eastwood City, Libis
* Shift: Night Shift
* Employee must be willing to work a flexible schedule to meet the needs of the account, including overtime, and emergency shifts.