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Introduction

This role resides within Apptio, a software division within IBM that provides industry leading enterprise software for Technology Business Management, cloud cost optimization, and scaled Agile software.

As a member of the global team within Apptio’s Customer Success (Post Sales) department you will impact how the global teams operate, increasing efficiency, efficacy, and reporting of their work.

Your role and responsibilities

• Execute all admin activities within your assigned primary tool of WorkTarget (internally built customer onboarding tool based on the Targetprocess, an Enterprise Agile Planning (EAP) and Project Portfolio Management (PPM) software).

• Provide additional admin activities across the portfolio of other tools of our department, including: Gainsight CS, Gainsight PX, & Gong.io to provide coverage and support to their respective primary administrators. 

• Collaborate with tool business owners and strategic leaders to optimize current configurations and improved functionalities across tools.

• Bring forth suggestions on improvements and new functionality across tools and work with business leaders on approvals and implementation plans.

• Be a knowledgeable point of contact for help, support, and collaboration to key tooling not administrated within our department, such as Salesforce, Amplitude, Slack, Microsoft Office, Tableau, etc.  

• Provide reporting and analysis within tools (and in Excel/other tools as needed).

• Develop documentation and training materials for tooling features & functionality.

• Drive a variety of tasks, projects, programs, and various key initiatives to fruition.

 

Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise

• 3+ years of hands-on experience in administration of departmental or company tooling. 

• Department / company admin experience within at least one or more related tool types: CRM, PPM, EAP. Common examples include Salesforce (salesforce.com), Gainsight CS, Workfront, Smartsheet, Jira, Planview, Asana, Wrike.

• General experience working with scripting languages (e.g., JavaScript, Python) and RESTful APIs, with the ability to quickly adapt to JavaScript syntax for building and maintaining internal tool integrations.

• Ability to learn quickly, including analyzing and interpreting existing code written in JavaScript, JSON, or API-related formats and making effective modifications.

• Expert skills in Microsoft Excel.

• Extreme degree of precision and attention to detail.

• Experience in cross-functional collaboration, stakeholder influence, and relationship management at all levels to agree upon and deliver high impact solutions at pace.

• Effective communications.

• Team player ready to take on any tasks for the success of our department.

• Can-do positive attitude with a drive to make those around you work better. 

Preferred technical and professional experience

• Experience within a B2B Customer Success (Post-Sales) department. 

• Experience with B2B product onboarding project management. 

ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

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