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Introduction

The Network Reliability Engineering department within IBM Cloud’s IaaS Network Engineering team provides incident and problem management, internal and external customer-driven changes, network evolution guidance, network testing, break-fix troubleshooting, and maintenance services for all aspects of data networking for IBM, including but not limited to responsible for ongoing support of our global network infrastructure including routers, switches, datacenter network, transit and transport links which connect datacenters sites to other networks and to other datacenter sites.  The Network Engineer position of Network Reliability Engineering is an individual who is an accomplished Engineer with experience in network engineering and network operations.

Your role and responsibilities

The Network Engineer role includes the following responsibilities:

·       Receive and manage ticket escalations from other teams as well as various monitoring tools involving service-affecting issues.

·       Troubleshoot, isolate and correct service-affecting issues on the network in areas including but not limited to: routing protocols, routers, switches, firewall administration, MPLS, BGP, VPN, load balancing.

·       Plan, schedule, and implement network maintenance activities which include firmware upgrades, hardware replacement and network infrastructure augments/changes.

·       As needed, implement approved routing policy changes/corrections to mitigate points of traffic congestion on the network due to planned or unplanned incidents.

·       Work with network infrastructure/service providers to identify and correct causes of circuit disruption.

·       Work with hardware vendors to determine causes of device failure/issues.

·       Create network connectivity diagrams and other documentation of live network environments for internal and customer use.

·       Incident management during critical events that impact the network, including internal and external communications, team coordination of repair and then root cause analysis efforts.

·       Communicate effectively with internal and external audiences with varying levels of technical expertise.

·       Maintains high quality customer service to internal and external groups when needed.

This is a shift-based position with a 24/7/365 department. Individuals must be prepared to work a schedule of shifts that may include nights, weekends and holidays. You must be willing to work in an on-call situation.

Typical shifts can include, but are not limited to:

  • Sunday – Thursday:   8:30am - 5:00pm, GMT
  • Tuesday – Saturday    8:30am - 5:00pm, GMT
Required education
None
Preferred education
None
Required technical and professional expertise

Demonstrated experience in network engineering and operations in a multi-vendor environment

  • Working knowledge of the following network protocols/technologies:
    • Border Gateway Protocol (BGP)
    • Multiprotocol Label Switching (MPLS)
    • Open Shortest Path First (OSPF)
    • IPv4 and IPv6 addressing
    • LACP (Link Aggregation Control Protocol)
    • Dark fiber / DWDM systems
  • Ability to initiate and effectively utilize “remote hands” assistance within datacenter and carrier hotel environments for items such as fault isolation, installation/test of structured cabling/cross-connects and troubleshooting physical equipment as well as replacing faulty components within a chassis
  • Advanced Configuration of Juniper and Cisco devices
Preferred technical and professional experience
  • Demonstrated history of organization and time management skills
  • Demonstrated history of verbal and written communication skills
  • Exhibit a strong understanding of customer service
  • Must be self-motivated and disciplined
  • Ability to recognize and prioritize critical tasks independently
  • One of the following Certifications: Juniper Networks Certified Internet Expert (JNCIE), Cisco Certified Network Professional (CCNP), Cisco Certified Design Professional (CCDP), Cisco Certified Internetwork Expert (CCIE).
  • Ability to build mechanisms to automate routinary tasks, and to participate with automation efforts within the team.
  • Working knowledge with Software Defined Network technologies
  • Experience in Microservices (Kubernetes, Docker)
  • Comfortable operating in fast paced environment

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio  designed for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.


Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. 


At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.