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Introduction

The IBM Storage team is looking for a Fusion Data Foundation L3 Engineer to join us in Bangalore, India. In this role, you'll be required to have a deep background in Linux storage system administration and development. In this role, you will deliver an outstanding sustaining experience to our Fusion Data Foundation product support teams and customers. You will be an escalation point for critical customer issues and a mentor across the globe for L2 Support Engineers and partners. As a Fusion Data Foundation L3 Engineer, you will need to have experience with large and complex systems and be able to think creatively, learn new things, and adapt to a constantly changing environment.

Your role and responsibilities


  • You will be responsible for providing help to L2 support engineers. 

  • Handle the most highly escalated cases by our support/L2 teams to ensure they receive top-level help to provide the best customer experience on their most impactful issues.

  • You will work to exceed customer expectations by providing outstanding sustaining service and ensuring that regular updates are provided to L2 teams.

  • Understand our customer's and partner's needs and work with product management teams on driving these features and fixes directly into the product.

  • Constantly monitor product experience and provide inputs to product stakeholders to improve the same.

Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise


  • 6+ Years of experience working as a L3, sustaining or development engineer or directly related experience.

  • Senior-level Linux Storage System administration experience, including system installation, configuration, maintenance, scripting via BASH, and utilizing Linux tooling for advanced log debugging.

  • Advanced troubleshooting and debugging skills, with a passion for problem-solving and investigation.

  • Strong scripting (Python, Bash, etc.) and programming skills (Go/C/C++)

  • Must be able to work and collaborate with a global team and strive to share knowledge with peers.

  • In-depth knowledge of Distributed storage architecture, components, and deployment.

Preferred technical and professional experience

  • Understanding of different storage types(block/File/Object), rook,Scale and Ceph Storage is a plus.

  • Experience with container orchestration tools such as Kubernetes.

  • Familiarity with cloud platforms (AWS, Azure, GCP) and their storage services.

  • Knowledge of Opensource development, and working experience in Opensource projects.

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio  designed for cognitive business and optimized for cloud computing.

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Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

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ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.


Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. 


At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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