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Introduction

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your role and responsibilities

You will lead business development, solutioning, contracting and supervise value delivery to the clients in their BPO needs. This will need you to have a  network with Industry leaders and client officials (CFOs, COOs, CHROs, CSCOs, Head of Shared Services) to open conversations and an eye to identify business needs and uncover business opportunities for IBM. You will also need to have an understanding of all the focus Back Office Operations (F&A, HR, Supply Chain, and other industry opportunities) and the leading trends therein to be able to develop thought leadership and exhibit proficiency in identifying, qualifying and/or closing large/complex outsourcing opportunities. You will act as a Client Solution Executive (CSE) in bringing the best solution components across IBM to stitch a seamless high quality solution which meets the client’s commercial expectations. You will have a seamless blend of understanding the business processes, technical know-how, awareness of technology ecosystem players, communication and consulting skills. This is a challenging role as focus will be on growing India to India BPO business. The ideal candidate will be integral to IBM’s growth in the BPO space in India.
 * Primary metrics for the role will be: signings, revenue and gross profit of the deals that are led and closed.

Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
  • 12 years in BPO space, preferably with experience in India market
  • Experience in deal making, strategic selling, consultative selling to CxOs
  • Intermediate to advanced knowledge of Process Operations and the leading trends in the same in India and region.
  • Demonstrable knowledge of business process improvement (e.g., RPA, Intelligent Workflows, Analytics, etc.) and Enterprise Applications (e.g SAP, Oracle etc)
  • Strong communication skills, especially around breaking down complex structures into digestible and relevant points for a diverse set of clients and colleagues, at all levels
  • Knowledge of industry trends, development and availability of new technologies and tools
  • Strong experience in Solution design for BPO/Shared services/Contact Centre deals
  • Experience in creating RFPs and responding to RFQs
  • Strong Consulting experience for CXOs.
  • Willingness to travel up to 80%
Preferred technical and professional experience
  • People working in the selling Complex Transformation Deals including BPO deals
  • Solution Design for F&A/HRO/SCM domains
  • Demonstrable knowledge of business process improvement (e.g., RPA, Intelligent Workflows, Analytics, AI, Gen AI etc.) and Enterprise Applications (e.g SAP, Oracle etc)

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.


Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. 


At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.