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Introduction
  • In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
  • A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
  • You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
  • Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

As a Project Manager, you will be required to provide functional/technical expertise.

  • Partner and collaborate with cross-company stakeholders and teams such as Client HRIT / HRIS, Workday, extended stakeholders and Delivery Excellence to develop delivery plans that balance scope, time, and quality as well as validates, launches, supports, and monitors new features
  • Create and manage day-to-day project plans; monitor and review progress and timelines and adjust as needed; identifies, tracks, and resolves issues to ensure meeting commitments and project success
  • Lead the end-to-end setup process for the  HCM modules in Workday, which includes data extraction from HRIS systems, build and configure client accounts which includes hands-on implementation by directly configuring and customizing the product to meet specific project requirements as defined in the statement of work
  • Track and communicate project status, risks, issues, decisions, and actions to internal and external stakeholders
  • Demonstrate strong project leadership skills and analytical acumen to overcome challenges and drive project success

Your primary responsibilities include:

  • Understand client needs and challenges, offering valuable and viable solutions to meet their requirements
  • Manage relationships and communication with the client and all stakeholders to guarantee satisfaction with the project's delivery
  • Communicate to the client any maintenance needs of the new implementation for a defined period post-launch.  Also, maintains detailed documentation of key tasks, milestones, and client interactions for comprehensive project monitoring and review.
  • Works with Client / other vendor teams and Support to transition the account from the implementation phase to the launch, training, and adoption phase, ensuring a smooth handover.
  • Use of AI based project management tools / platforms for delivery
Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
  • 10 plus years of technical/functional external customer-facing experience with technical SaaS products, including at least 4 years working with clients globally. Ideally, this experience includes roles such as Technical Customer Success Manager / Technical Account Manager / Professional Services / Technical Support.
  • Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization
  • Strong problem-solving skills, with the ability to troubleshoot technical issues and drive resolution
  • Availability and flexibility to work during US hours
  • Good understanding of Generative AI based project / process management
Preferred technical and professional experience
  • 10+ years of Technical/Functional experience in Workday with a relevant of 4+ years of experience to fulfil technical tasks and utilize configuration tools
  • 2+ years of experience with query language in rational & non-rational databases.
  • Comfortable with difficult conversations (internally and externally) while able to manage customer expectations.

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


OTHER RELEVANT JOB DETAILS

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