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Introduction

A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. 

 

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat. 

 

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.   

Your role and responsibilities

Documentation

 

  1. Participate and contribute towards SOP standardization initiatives
  2. Update the training material with the necessary changes/modifications emanating from SOP modification
  3. Create new Training material (including on-line training) basis on the needs
  4. Review and update training materials (for new hire training as well as production training) on a regular basis 

 


2. Training delivery

 

  1. For the new hire training - produce a comprehensive training plan covering pre-process, process and post process training phases in consultation with the Territory Manager for all in scope products

2.2    Carry out the Pre process , Process and Post process training for the new hire batch with the responsibility of batch’s training schedule adherence, end through put , timely assessment and certification

2.3   Evaluate the success of the classroom learning experience and make appropriate improvements

2.4 Maintain record of training activities and employee progress. Tracking and reporting of all    training MIS

2.5 Plan and conduct Cross skill (intra and inter site), Up skill (Inputter to Controller) and Refresher trainings in consultation with Territory Managers and DHS

2.6 Remain up to date with product and procedure knowledge by processing transactions, one to one sessions with employees and discussions with CMT / COE / R&P team

2.7 Drive the Knowledge, cross-skilling and tenure assessments (twice a year) and share the results with the DHS and TMS and Process Leader to define action plans

2.8 Plan, conduct and report out the monthly product assessments. Analyze the results and propose 

                action plans to TMs when needed

2.9 Review and analyze available studies/assessments on quality and execution (Reviews , Throwbacks , Errors/Incidents to identify and propose specific training actions

 2.10 Seek inputs and feedback from Territory managers on efficacy of feedbacks/trainings conducted. Act on any area of improvement highlighted during this feedback

 

 

 

3. Continuous Improvement

3.1 Proactively identify, recommend and implement process improvements within training function

3.2 Ensure 100% records related to audit and compliance requirements

3.3 Participate and contribute in Continuous Improvement initiatives driven by Territory Managers or Process Leader

3.4 Assess need to update the Permanent Training Environment (PTE) and communicate such needs to the Super User team

 

 

 

 

Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
  1. 5 yrs + with at least 24 months in Trade Finance operations/training
  2. Training Facilitation skills 
  3. Process Orientation including documentation
  4. Inter personal skills
Preferred technical and professional experience

Certified Documentary Credit Specialist (C.D.C.S) Preferred

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


OTHER RELEVANT JOB DETAILS

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