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Introduction

A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey.

Your role and responsibilities

The Resident Technology Services team offers premium, long-term professional services to HashiCorp customers. The team's purpose is to align with the biggest technical transformation initiatives of HashiCorp customers, working as part of the customer technology team from start to finish.

The team is comprised of highly skilled architects and engineers who have played critical roles in technical transformation in other enterprises, either from an individual contributor or technical leadership perspective, and have seen firsthand what success looks like.


What You’ll Do (Responsibilities):

●     Collaborate with the Resident Solutions Architect (RSA) on the design and execution plans regarding implementation and associated integrations of the HashiCorp tool(s) defined in the scope of the engagement.

●     Execute on the technical customer solution plan designed by the Resident Solutions Architect (RSA) assigned to the customer account.

●     Design, implementation, and management of HashiCorp enterprise solutions.

●     Assist in the design and configuration of third-party integrations with HashiCorp enterprise solutions.

●     Creation of support documentation, automation, runbooks, and similar collateral associated with HashiCorp enterprise solutions.

●     Assist in the application or execution of software patches and upgrades to HashiCorp enterprise solutions in non-production environments.

●     Consult with various application, platform, and operations teams on how to integrate their tools, applications, and services with HashiCorp tools.

●     Execute specific tasks throughout our customers’ cloud transformation journey as it relates to the HashiCorp product suite.

●     Build automation for the deployment, management, and operation of one or more of our HashiCorp solutions.

●     Assist customers in aligning people, processes, and workflows with the Cloud Operating Model.

●     Articulate and redefine the cloud consumption model in relation to the HashiCorp Tao of workflows.

●     Directly impact developer velocity whilst satisfying the objectives of governance, risk & controls.

●     Be cognizant of, and effectively communicate, the business value of the HashiCorp product suite to customers.

●     Articulate the technical functionality of HashiCorp products and additional 3rd party integrations to practitioners, product owners, and managers.

●     Educate and advise customer users on how HashiCorp tools can enable and even simplify the adoption of the Cloud Operating Model as part of their cloud transformation journey.

●     Educate individual contributors on best practices regarding system administration, service administration, automation, and observability.

●     Be subject to additional background checks and screening performed by the customer.

Required education
Bachelor's Degree
Preferred education
None
Required technical and professional expertise

●     Working proficiency with one or more HashiCorp Enterprise solutions.

●     Experience managing Linux systems and container orchestration systems.

●     Experience with system/service monitoring, observability, and alerting.

●     Experience managing shared, multi-tenant services. SRE experience is a plus.

●     Experience managing public cloud infrastructure.

●     Experience with industry-standard infrastructure deployment and configuration management tools.

●     Intermediate understanding of software development lifecycle including CI/CD and version control solutions.

●     Familiarity with security and compliance requirements for shared services.

●     A proven track record of assisting with cloud transformation at one or more organizations.

●     Familiarity with cloud service providers and their offerings, common technical platforms, and shared service management at scale.

●     The ability to work well in group environments. 

●     The ability to work independently, executing on a provided roadmap.

●     The ability to explain complex technical topics in simple terms.

●     Fluent English.

Preferred technical and professional experience

●     Preferred experience with Terraform including an understanding of the deployment workflow and module development.

●    Spanish 

ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


OTHER RELEVANT JOB DETAILS

All our positions are eligible for people with disabilities PwD or rehabilitated.