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Introduction


Role Description

The HR Services Team is the operational heart of IBM HR and comprised of deep subject matter experts across a broad spectrum of HR functions across the globe.  The HR Services Onboarding organization is focused on delivering a signature experience for our new hires. As an Onboarding Success Partner, you are the first point of contact for a new hire and for the hiring manager form the point an offer is accepted. You are responsible for preparing the new hire for their IBM career and ensure that everything is ready for their arrival at IBM on day 1. You will also support them through their first week while ensuring the manager is prepared to receive their newest IBMer. 

 As an Onboarding Success Partner you are responsible for guaranteeing legal and IBM requirements are fulfilled for hiring process. This includes the delivery of administrative excellence across all activities related to onboarding such as new hire communications, instructions, completing compliance related activities (GECS, CEVS checks) and paperwork where applicable. 

In countries where document management is part of the process OSP is also responsible for preparing and sending documentation to storage and downstream processes. 

 

Your role and responsibilities


Role and Responsibilities

§  First point of contact for new employee and hiring manager from offer accept through onboarding

§  Processing new hire via applicant tracking system, assuring compliance within IBM and country hiring and onboarding policies and legal requirements

§  Monitoring requests and delivery of all provisioning items (lap top, badge, IDs)

§  Communication with new hires and hiring managers

§  Creation of hiring letter and onboarding documents (where applicable) 

§  Facilitating paperwork completion and processing

§  Collaboration with local onsite IBM teams (recruitment, security, hiring manager)

§  Ensure employee data collected at the onboarding stage reaches HR system(s) in a timely manner

§  Comply with local government requirements in a timely manner

§  Collaboration on global project and initiatives

§  Ownership and responsibility for delivery of Onboarding process tasks according to the defined country process flow and desktop procedures

§  Work with various HR tools and deliverables supporting the smooth process delivery and operational capability (e.g. Success Factors, Shared Mailbox, Box etc.), including status tracking

§  Gain process expertise and resolve routine process-related issues that may arise

§  Handle escalations and address delivery execution related issues in a timely manner

§  Suggest enhancements and items for improvements in the area of responsibility, to increase efficiency and mitigate any delivery related risks/ process gaps

§  Manage & respond to queries from key stakeholders

§  Deliver periodic reports & analysis to leadership assessing process performance and adherence to agreed KPIs

Required education
Master's Degree
Required technical and professional expertise

  • High accuracy in handling employee data, documentation, and system update

  • Reliable, proactive, and willing to go the extra mile to ensure smooth onboarding operations.

  • Comfortable managing high volumes, tight deadlines, and shifting priorities without compromising quality

  • Can quickly adjust to process changes, ad hoc tasks with a solutions-focused mindset

  • Capable of handling employee and manager queries (via email, chat, or calls) with clarity, diplomacy, and a customer-first attitude

  • Background in HR or administrative roles within a centralized service center or corporate support environment is an advantage

  • Technical requirement:
    Comfortable using a variety of digital tools and platforms, including MS Office (especially Excel and Outlook), shared drives, HRIS systems (e.g., Success Factors), and ticketing tools. Able to quickly learn new systems and navigate digital workflows with efficiency and accuracy.

ABOUT BUSINESS UNIT

IBM Corporate Headquarters (CHQ) team represents a variety of functions such as marketing, finance, legal, operations, HR, and more, all working together to solve some of the world's most complex problems, help our clients achieve success and build collaborative work environments for IBMers.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.