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Introduction

We are looking for a Security Operations Desk Analyst with a strong foundation in network protocols and network devices (e.g., switches, routers), as well as basic knowledge of Unix/Linux and Windows operating systems. The ideal candidate should be comfortable with network troubleshooting procedures and possess a working understanding of firewalls and IDS/IPS technologies. This role requires excellent written and verbal communication skills in English, as all tasks are performed remotely and involve interaction with clients across the globe. The candidate must be proactive, a fast learner, detail-oriented, and well-organized.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

We are seeking a Security Operations Desk Analyst to join our elite, globally distributed Security Operations Center (SOC). As a key player on the front lines of cyber defense, you’ll be responsible for monitoring network activity, managing critical incidents, and communicating directly with enterprise clients. This is more than just a technical support role—it's a high-impact position where your insights, decisions, and problem-solving skills will help protect global organizations from sophisticated cyber threats.

Responsibilities:
Monitor and escalate security incidents in real-time.
Perform first-level investigations—network checks, logs, and root-cause analysis.
Coordinate with internal SOC teams to support client-facing incident triage.
Use problem-solving techniques to resolve or escalate technical issues.
Lead communication during Sev1/P1 incidents with global stakeholders.
Apply basic AI concepts (e.g., prompt engineering) in workflows.
Utilize tools like ServiceNow to manage tickets and track issues.
Stay current with SIEM, IDS/IPS, and evolving threat landscapes.

Required education
Technical Diploma
Preferred education
Bachelor's Degree
Required technical and professional expertise

Requirements:
Strong experience in IT or security operations
Fluent English (written and verbal)
Experience in client-facing roles (SOC, Help Desk, etc.)
Strong communication skills and technical documentation
Network security knowledge (firewalls, IDS/IPS, protocols, topologies)
Experience with critical incident response and triage
Problem-solving mindset with technical troubleshooting
Basic understanding of ITIL concepts (incidents, requests, changes)

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


OTHER RELEVANT JOB DETAILS

All our positions are eligible for people with disabilities PwD or rehabilitated.