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Introduction

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. 

Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. 

Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM SuccessFactors. 

In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your role and responsibilities

As a Package Specialist, you are responsible for implementing, integrating, and customizing HR technology products. You work in customer-facing or billable service environments to configure and deploy solutions based on business requirements. Typical deliverables include functional and technical designs, models, components, code, configuration parameters, unit tests, and documentation.

 

Your responsibility as Package Specialist not limited/confined to but are as follows:

  • Resolve tickets includes getting clear and complete requirement from business (Service Requests, Incidents, Change requests etc) including all relevant documentation
  • Work closely with Product Owners and Product Managers to have a clear understanding of product vision, product roadmap
  • Participate for any technical discussion on need basis
  • Adherence to work plan, activities, milestones and timelines per phase for respective areas
  • E2E responsible for the solution deployment including defect triage and testing
  • Provide input to Product Owners for any feedback from business for them to action
Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise

Proficient in Core HR Functions (excluding Recruitment): Demonstrates in-depth knowledge of HR essentials such as SuccessFactors Time and Absence. 

Effective at resolving HR issues.

Strong SuccessFactors Proficiency:  Understanding and in depth knowledge on SF time and absence module.

Effective Multitasking Under Pressure: Thrives in fast-paced environments, maintains exceptional organization, meets deadlines while managing multiple projects simultaneously.

Skilled Troubleshooter and Process Improver: Possesses vital HR skills for issue identification, process enhancement, and efficiency improvement.

Collaborative Communicator: Excellently collaborates with internal and external stakeholders, building strong relationships and facilitating effective communication.

ABOUT BUSINESS UNIT

IBM Corporate Headquarters (CHQ) team represents a variety of functions such as marketing, finance, legal, operations, HR, and more, all working together to solve some of the world's most complex problems, help our clients achieve success and build collaborative work environments for IBMers.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.